User Feedback Highlights Key Issues with Udemy App Functionality
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    • UX/UI Designers
    • Customer Support Leaders
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User Feedback Highlights Key Issues with Udemy App Functionality

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The Udemy Online Video Courses app faces significant user dissatisfaction, primarily due to technical issues and inconsistent pricing. Users report being unable to access purchased courses, frequent login errors, and difficulties navigating the app. Many have expressed frustration over the app's performance on mobile devices, particularly regarding video playback, subtitle sizes, and connectivity. Additionally, there are complaints about the unclear pricing strategy, leading to confusion and mistrust among consumers. While some users praise the support team, the overall sentiment reveals a need for urgent improvements in functionality and user experience to retain and attract users.

Source: App Store Reviews of Udemy Online Video Courses

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Customer Feedback Analysis of Udemy Online Video Courses

Explore vital insights into Udemy App's user feedback, focusing on functionality, pricing, and user experience issues.

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Custom Date - Dec 21, 2024
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  • Yardım

    İnternetim olmasına rağmen yok diyor yardımcı olur musunuz

    Sentiment
    • None
    Content
    • App Functionality Issues
    Aug 12, 2024
  • Açılmıyor

    Ders içeriklerimi ve yeni kursları göremiyorum hiçbir erişim sağlayamıyorum. Destek.

    Sentiment
    • Negative
    Content
    • Content Access Difficulties
    Aug 10, 2024
  • Udemy kredilerimi kullanamıyorum

    İade eğitimden gelen udemy kredilerimi kullanamıyorum. Otomatik mail atılıyor sürekli.

    Sentiment
    • Negative
    Content
    • Content Access Difficulties
    Jun 16, 2024
  • Şifre değiştirme Mail’i alamıyorum

    Şifre değiştirme maili neden alamıyorum Bir çözüm bulunuz lütfen

    Sentiment
    • None
    Content
    • User Account Problems
    Jun 14, 2024
  • Tv

    Tv ye bağlanmıyor

    Sentiment
    • Negative
    Content
    • Device Compatibility Issues
    Jun 08, 2024
  • Fiyat

    Fiyatlar hiç sabit bir derse iki üç defa incelediğimiz zaman direkt dersin fiyatı yükseliyor.

    Sentiment
    • Negative
    Content
    • Pricing and Discounts Concerns
    Apr 30, 2024
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Sentiment Analysis (limited preview)
-50 Net Promoter
Score
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Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Udemy Online Video Courses based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Support Leaders, E-Learning Consultants, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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