Amazon Prime Video User Dissatisfaction Overview
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Amazon Prime Video User Dissatisfaction Overview

Amazon Prime Video users express dissatisfaction with various aspects like video quality options, frozen app issues, subtitle selection problems, unexpected ads, subscription confusion, and technical glitches. Many users complain about rented movies despite having a subscription, frequent ads interrupting viewing experience, difficulties in finding account recharge options, and poor customer service. Some users feel misled by unclear subscription terms and encounter playback issues. Overall, the app is criticized for being inconvenient, inefficient, and not delivering a seamless streaming experience.

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  • User Experience Researchers
  • Digital Content Strategists
  • Customer Relationship Specialists
  • Product Development Professionals

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Download pause option

    Download pause option is not available in new update as before worst update ever till date

    Sentiment
    • Negative
    Content
    • App Performance and Functionality
    Jun 19, 2024
  • Half of the prime is not free

    Ads and so many video want another subscription. I donā€™t know why šŸ«„ it totally kill prime video experience šŸ„²

    Sentiment
    • Negative
    Content
    • Advertisement Experience
    Jun 18, 2024
  • Review

    All other Amazon apps are very convenient to use but this app was not properly madeā€¦.
    Otherwise content is even better than Hotstar

    Sentiment
    • Negative
    Content
    • User Interface and Navigation
    Jun 15, 2024
  • Rent movie

    Rent movie one of the worst experiences from Amazonā€¦taking subscription of Amazon is not worth it

    Sentiment
    • Negative
    Content
    • Subscription and Payment Issues
    Jun 15, 2024
  • Pay for the subscription and watch ads

    Too many ads makes it unbearable to watch anything

    Sentiment
    • Negative
    Content
    • Advertisement Experience
    Jun 13, 2024
  • So much lag in the app

    Rather than having very fast speed internet,Amazon Prime app takes so much time to load anything and lags so Much.

    Sentiment
    • Negative
    Content
    • App Performance and Functionality
    Jun 13, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon Prime Video based on online reviews collected from App Store. The analysis helps Streaming Service Managers, User Experience Researchers, Digital Content Strategists, Customer Relationship Specialists, Product Development Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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