Hyatt Place Washington DC/National Mall - Guest Feedback Summary
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Hyatt Place Washington DC/National Mall - Guest Feedback Summary

400 E St SW, Washington, DC 20024, United States

Hyatt Place Washington DC/National Mall is praised for its excellent location near the main attractions of the National Mall, spacious and clean rooms, keycard safety features, and friendly staff. Guests appreciated the comfortable beds, good breakfast, and overall cleanliness. However, some highlighted issues include slow elevators, noise from the surroundings, inconsistent breakfast quality, and maintenance issues in rooms. Despite minor shortcomings, the hotel's walkability to major landmarks, accommodating staff, and reasonable pricing make it a favorable choice for visitors.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Nice hotel. The staff was great and helpful. Provided us a good recommendation for dinner. Rooms were clean and comfortable.

    Sentiment
    • Positive
    Content
    • Staff Service and Hospitality

  • Crowded during weekends and lacks timely service

    Sentiment
    • Negative
    Content
    • Noise Levels

  • Basic and clean. Breakfast was fine Saturday and terrible during the week. Staff were very kind.

    Sentiment
    • Positive
    Content
    • Breakfast Quality

  • Beautiful hotel, very comfortable and spacious rooms. Delicious food for breakfast.I recommend this hotel. I was especially pleased with the beds.

    Sentiment
    • Positive
    Content
    • Room Comfort and Amenities

  • Valet was amazing and fast! Room was small but okay for my husband and I. It was clean. Location is great!

    Sentiment
    • Positive
    Content
    • Room Comfort and Amenities

  • Lovely room and surprisingly quiet despite closeness to the highway. Busy but lovely breakfast. Staff were nice. Minus is paid parking for guests.

    Sentiment
    • Positive
    Content
    • Parking and Transportation
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Sentiment Analysis (of 30 reviews)
44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hyatt Place Washington Dc/National Mall based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Analysts, Travel Consultants, Marketing Professionals, Real Estate Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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