Mixed Reviews: Food Quality, Customer Service, Scenic Views & More
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Mixed Reviews: Food Quality, Customer Service, Scenic Views & More

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Mixed reviews on Hurtigruten cruises with complaints about food quality, customer service, and excursion pricing. Some passengers praised the scenic views, comfortable cabins, and friendly staff, while others were disappointed with the overall experience. Issues highlighted include food poisoning, lack of communication, noisy cabins, and high costs for basic amenities.

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Custom Date - Mar 05, 2024

Featured Content

  • Arctic outing from MS Maud

    Wonderful excursion as part of Northern lights expedition. Really well organised, action packed programme, superb food and amazing service.

    Sentiment
    • Positive
    Content
    • Excursions and Activities
    Dec 18, 2023
  • A superb expedition to the Northern Lights

    The Hurtigruten expedition to the Northern Lights , including Tromso, on MS Maud was excellent in every way. The expedition team were very knowledgeable. The food was excellent. The crew from the captain downwards were very friendly and efficient..... and we has a great viewing of the Northern Lights. Much recommended.

    Sentiment
    • Positive
    Content
    • Northern Lights
    Nov 13, 2023
  • Fantastic Norwegian cruise

    Fabulous voyage on Nordkapp. Staff were 5 star. Service, comfort, food nothing less than excellent. Very comfortable cabins and deck area.

    Sentiment
    • Positive
    Content
    • Staff and Service
    Sep 22, 2023
  • Attractive trip through Lofoten and Helgeland

    Very efficient company. The cabins are clean with a small bathroom, to enter by a high step. The food was basic, except the speciality restaurant, where the food was excellent. Very attractive is the passage through the Lofoten and Helgeland Islands.

    Sentiment
    • Positive
    Content
    • Cabin and Accommodation
    Aug 24, 2023
  • BKB and so much inbetween

    This trip was one that i have waited for many years to take. I was disappointed not to see the northern lights, but loved everything else. The 5 course 130 anniversary dinner was the best meal i have ever had.

    Sentiment
    • Positive
    Content
    • Northern Lights
    Aug 23, 2023
  • Lofoty, and all others was fantastic. Would like to see again

    We flu by plane to Kirkeness and there waited us the Hurtigruten bus and bring us to the boat.The boat was good. Cabine too. Staff very helpfull.

    Sentiment
    • Positive
    Content
    • Staff and Service
    Aug 06, 2023
  • See All Reviews

Sentiment Analysis

13 Net Promoter
Score

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