Review of Hilton Times Square in New York City
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Review of Hilton Times Square in New York City

Unlock Key Insights: Hilton Times Square Customer Feedback Report

234 West 42nd Street, New York City, NY 10036

The Hilton Times Square in New York City offers larger than average rooms, comfortable beds, and clean bathrooms. The staff is highly praised for their customer service, especially at the breakfast and lobby bar. However, there were some issues with the thermostat and lack of end tables in the rooms. Some guests also experienced problems with water quality and unpleasant odors. Overall, the location is great for exploring Times Square and the hotel provides a decent experience.

Source: Tripadvisor Reviews of Hilton New York Times Square

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Customer Feedback Analysis of Hilton New York Times Square

Discover in-depth insights on Hilton Times Square NYC with our comprehensive customer feedback analysis report.

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Custom Date - Dec 28, 2024
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  • Great service

    Flakron was super nice and accommodating. There was about five mins left to breakfast because we came down late and he was super quick to get our orders within the time. I would definitely go back!!!!

    Sentiment
    • Positive
    Content
    • Staff Service
    Nov 01, 2023
  • Great hilton times squares

    Thanks ciro for helping us. Very helpfull. Great experince staying hilton times square. Food very good. Room very clean. Nice environment. Very2 helpfull staff. Cashback with 35dollar everyday that i can choose from convenience store

    Sentiment
    • Positive
    Content
    • Staff Service
    Nov 01, 2023
  • Hilton Time Square New York City

    Foods was good. Thanks Ciro Alarcon. Very helpfull and friendly... Recommended to others. The team all very nice. The grocery shop was good. Provide us with fruits everyday . Very nice place to stay.

    Sentiment
    • Positive
    Content
    • Staff Service
    Nov 01, 2023
  • Ah bab the wonderful bartender

    Ah Bab was such a wonderful bartender. He was always ready to pour and his drinks were perfect. We had the Old Fashion, the Espresso Martini, and the Manhattan. Be sure and ask for him when you come!!

    Sentiment
    • Positive
    Content
    • Food and Dining
    Oct 01, 2023
  • Diamond level appears useless at all Hiltons

    Days before arrival I was offered a paid upgrade. Upon checkin, same upgrades available, none given. Hyatt always upgrades before even checking in. Giving up on Hilton as being a Diamond member gives you little to no satisfaction

    Sentiment
    • Negative
    Content
    • Staff Service
    Oct 01, 2023
  • Exceptional Service

    The staff at this Hilton are phenomenal in particular the breakfast and lobby bar. Very customer focused!! I would highly recommend selecting this hotel for your next visit to New York City. Nothing like being in the heart of Time Square

    Sentiment
    • Positive
    Content
    • Staff Service
    Oct 01, 2023
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33 Net Promoter
Score
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