Review of Hilton Times Square in New York City
  • 95 users bookmarked
  • Sources Tripadvisor Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Key Insights: Hilton Times Square Customer Feedback Report

Review of Hilton Times Square in New York City

234 West 42nd Street, New York City, NY 10036

The Hilton Times Square in New York City offers larger than average rooms, comfortable beds, and clean bathrooms. The staff is highly praised for their customer service, especially at the breakfast and lobby bar. However, there were some issues with the thermostat and lack of end tables in the rooms. Some guests also experienced problems with water quality and unpleasant odors. Overall, the location is great for exploring Times Square and the hotel provides a decent experience.

Best for
  • Hotel Managers
  • Tourism Marketers
  • Customer Service Trainers
  • Hospitality Consultants
  • Travel Agents

Starting from $12, you can purchase this report to access from your inbox and Kimola account.

Purchased users
26 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here you can see the preview of this report containing the analysis of only 30 latest reviews.

Custom Date - Mar 02, 2024

Featured Content

  • Great service

    Flakron was super nice and accommodating. There was about five mins left to breakfast because we came down late and he was super quick to get our orders within the time. I would definitely go back!!!!

    Sentiment
    • Positive
    Content
    • Staff Service
    Nov 01, 2023
  • Great hilton times squares

    Thanks ciro for helping us. Very helpfull. Great experince staying hilton times square. Food very good. Room very clean. Nice environment. Very2 helpfull staff. Cashback with 35dollar everyday that i can choose from convenience store

    Sentiment
    • Positive
    Content
    • Staff Service
    Nov 01, 2023
  • Hilton Time Square New York City

    Foods was good. Thanks Ciro Alarcon. Very helpfull and friendly... Recommended to others. The team all very nice. The grocery shop was good. Provide us with fruits everyday . Very nice place to stay.

    Sentiment
    • Positive
    Content
    • Staff Service
    Nov 01, 2023
  • Ah bab the wonderful bartender

    Ah Bab was such a wonderful bartender. He was always ready to pour and his drinks were perfect. We had the Old Fashion, the Espresso Martini, and the Manhattan. Be sure and ask for him when you come!!

    Sentiment
    • Positive
    Content
    • Food and Dining
    Oct 01, 2023
  • Diamond level appears useless at all Hiltons

    Days before arrival I was offered a paid upgrade. Upon checkin, same upgrades available, none given. Hyatt always upgrades before even checking in. Giving up on Hilton as being a Diamond member gives you little to no satisfaction

    Sentiment
    • Negative
    Content
    • Staff Service
    Oct 01, 2023
  • Exceptional Service

    The staff at this Hilton are phenomenal in particular the breakfast and lobby bar. Very customer focused!! I would highly recommend selecting this hotel for your next visit to New York City. Nothing like being in the heart of Time Square

    Sentiment
    • Positive
    Content
    • Staff Service
    Oct 01, 2023
  • See All Reviews

Sentiment Analysis

33 Net Promoter
Score

Popular Topics

Languages

Similar Reports
  1. Tripadvisor Reviews 70
  2. Tripadvisor Reviews 82
  3. Tripadvisor Reviews 95
Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Tripadvisor. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Tripadvisor and is not associated with or supported by Tripadvisor in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Tripadvisor's terms of use, including copyright regulations, when utilizing the extracted review data.