Mixed Reviews of Hilton New York Times Square
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Mixed Reviews of Hilton New York Times Square

234 W 42nd St, New York, NY 10036, United States

The Hilton New York Times Square has received mixed reviews from guests. Some customers praised the hotel's location and room quality, while others expressed disappointment with the service, cleanliness, and amenities. Common complaints included issues with room cleanliness, unpleasant odors, lackluster breakfast options, rude staff, and unexpected fees. Positive aspects highlighted were spacious rooms, convenient location near Times Square, and comfortable beds. Overall, the hotel's service quality, especially in terms of customer service and room maintenance, received mixed feedback from guests.

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Popular Phrases (of 30 reviews)
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  • Really unprofessional experience. Charged us $100 for early check in even though we dint take the keys.

    Sentiment
    • Negative
    Content
    • Check-in Experience

  • 1/5 hidden destination fee $35/night on top of already agreed upon booking price

    Sentiment
    • Negative
    Content
    • Value for Money

  • Excellent establishment, would highly recommend anyone staying here. The staff go above and beyond, everything was clean and prepared. Kirsie was especially helpful and thoughtful throughout our stay, can’t say anything but good things about her. Management did right by hiring her!!

    Sentiment
    • Positive
    Content
    • Customer Service

  • DO NOT STAY HERE. Will claim they don't have your reservation specifications even though you phoned multiple times to confirm. Receptionist was extremely rude, we left to find a different hotel. Do not work in customer service if you are a miserable person. Will update when I find out the name of the receptionist!

    Sentiment
    • Negative
    Content
    • Customer Service

  • The room was magical. Everyone was so kind. We had a great night in the Aladdin Suite and the package including the show was awesome!

    Sentiment
    • Positive
    Content
    • Room Quality

  • Amazing location! Hilton has great tech to enable you to check in with your phone and open your door with your phone. They also gave me two free waters when I arrived and a food/bar credit. Workout room had three peloton bikes and a variety of workout equipment.

    Sentiment
    • Positive
    Content
    • Amenities
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Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton New York Times Square based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Agents, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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