Mixed Reviews of Hilton New York Times Square
  • 101 users bookmarked
  • Who is this report for?
    • Hotel Managers
    • Customer Service Trainers
    • Hospitality Consultants
    • Travel Agents
    • Marketing Professionals
Mixed Reviews of Hilton New York Times Square

Unlock Key Insights: Hilton NY Times Square Feedback Report

234 W 42nd St, New York, NY 10036, United States

The Hilton New York Times Square has received mixed reviews from guests. Some customers praised the hotel's location and room quality, while others expressed disappointment with the service, cleanliness, and amenities. Common complaints included issues with room cleanliness, unpleasant odors, lackluster breakfast options, rude staff, and unexpected fees. Positive aspects highlighted were spacious rooms, convenient location near Times Square, and comfortable beds. Overall, the hotel's service quality, especially in terms of customer service and room maintenance, received mixed feedback from guests.

Source: Google Business Reviews of Hilton New York Times Square

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Hilton New York Times Square

Discover insights from our Hilton New York Times Square feedback report. Essential for improving service & guest satisfaction.

Export
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>

  • Really unprofessional experience. Charged us $100 for early check in even though we dint take the keys.

    Sentiment
    • Negative
    Content
    • Check-in Experience

  • 1/5 hidden destination fee $35/night on top of already agreed upon booking price

    Sentiment
    • Negative
    Content
    • Value for Money

  • Excellent establishment, would highly recommend anyone staying here. The staff go above and beyond, everything was clean and prepared. Kirsie was especially helpful and thoughtful throughout our stay, can’t say anything but good things about her. Management did right by hiring her!!

    Sentiment
    • Positive
    Content
    • Customer Service

  • DO NOT STAY HERE. Will claim they don't have your reservation specifications even though you phoned multiple times to confirm. Receptionist was extremely rude, we left to find a different hotel. Do not work in customer service if you are a miserable person. Will update when I find out the name of the receptionist!

    Sentiment
    • Negative
    Content
    • Customer Service

  • The room was magical. Everyone was so kind. We had a great night in the Aladdin Suite and the package including the show was awesome!

    Sentiment
    • Positive
    Content
    • Room Quality

  • Amazing location! Hilton has great tech to enable you to check in with your phone and open your door with your phone. They also gave me two free waters when I arrived and a food/bar credit. Workout room had three peloton bikes and a variety of workout equipment.

    Sentiment
    • Positive
    Content
    • Amenities
  • See All Reviews
Sentiment Analysis (limited preview)
-7 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Discover Hyatt Grand Central NY: An In-Depth Feedback Analysis
    Google Business Reviews 83
  2. Unlock Guest Satisfaction Secrets at Crowne Plaza Times Square
    Google Business Reviews 101
  3. In-Depth Analysis: The Knickerbocker Customer Feedback
    Google Business Reviews 74
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton New York Times Square based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Agents, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Business and is not associated with or supported by Google Business in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Business's terms of use, including copyright regulations, when utilizing the extracted review data.