Washington Hilton Online Reviews Analysis
Unlock Key Insights from Washington Hilton Guest Reviews

Washington Hilton Online Reviews Analysis

1919 Connecticut Ave NW, Washington, DC 20009, United States

Mixed reviews were provided for the Washington Hilton, with guests highlighting issues such as slow check-in, noise disturbances, unexpected charges, and lack of amenities. However, positive points were made regarding room cleanliness, comfortable beds, and polite staff. Suggestions for improvement included better communication about charges, room maintenance, and addressing noise issues.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Be aware of bed bugs. Do not stay here. Wish I could post a picture with my review. Came here for a wedding. Never again will I stay at a Hilton.

    Sentiment
    • Negative
    Content
    • Negative Billing Experience

  • They charged $56 to my room without any warning to park for 1 night. When we called to dispute the charge the woman we talked to was rude, and instead of helping just told us that we should have known that the parking would cost that much.

    Sentiment
    • Negative
    Content
    • Negative Billing Experience

  • Great experience in 2023 and I know that in May of 2024 it will be just as great. Thank you Washington Hilton.Rooms: Great for the stayNearby activities: Plenty of places to eat and play.Safety: Very safeWalkability: Easy to walk to restaurants and shopsFood & drinks: Great place in the lobby of the hotel for food and drinks

    Sentiment
    • Positive
    Content
    • Hotel Location and Surroundings

  • Website is inaccurate description. Service lacks hilton standards.

    Sentiment
    • None
    Content
    • Room Cleanliness and Comfort

  • This hotel is disgusting and filthy! We checked in pretty late and they gave us rooms that weren’t clean! Poop in toilet! They didn’t have any soap or complimentary shampoos! The manager was rude! I guess Hilton hotels are really not what they used to be

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Comfort

  • Been in this hotel for a while and still yet to meet any friendly staff. Absolutely bloody miserable they all seem.

    Sentiment
    • Negative
    Content
    • Staff Friendliness and Service
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Washington Hilton based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Consultants, Market Researchers, Hospitality Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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