Mixed Feedback for Courtyard Washington, DC/U.S. Capitol
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Mixed Feedback for Courtyard Washington, DC/U.S. Capitol

Unlock Insights: Courtyard DC/U.S. Capitol Customer Feedback Report

1325 2nd St NE, Washington, DC 20002, United States

Mixed reviews were received for Courtyard Washington, DC/U.S. Capitol. Guests appreciated the convenient location, cleanliness, and helpful staff. Positive feedback highlighted specific employees who provided exceptional service and assistance. On the other hand, negative comments mentioned issues with room amenities, such as heating and hot water, as well as challenges with housekeeping and valet services. Some guests also experienced difficulties in communication and encountered unexpected charges. Overall, the hotel's staff members received praise for their professionalism and dedication to guest satisfaction.

Source: Google Business Reviews of Courtyard Washington, DC/U.S. Capitol

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Customer Feedback Analysis of Courtyard Washington, DC/U.S. Capitol

Explore our detailed customer feedback analysis for Courtyard Washington, DC/U.S. Capitol. Gain insights into guest experiences and services.

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  • Not bad but no free breakfast prices were on high sideNearby activities: Near everything all sites and and museums. You can walk to everythingWalkability: You can really put in some miles walking here

    Sentiment
    • Negative
    Content
    • Location and Accessibility

  • Hi all the friends I am really happy stay here I am thankful for my dear friend He suggested me stay here this hotel is best location services very good and food very tasty and healthy environment very nice

    Sentiment
    • Positive
    Content
    • Hotel Service Excellence

  • Nicole and Justin at the front desk took really good care of us. The location of this place is great. Easy access to the train. Also the breakfast was amazing. We’ll be back.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Nice, remodeled CbM, very clean, good price, great location for our needs, in NOMA, close to Union Market.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Prima Hotel, sehr grosse Zimmer, sehr sauber, zentral gelegen. Metro in unmittelbarer Nähe.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • Cara and the Guest Services team were extremely helpful and attentive when I had an issue with my booking. This emphasis on the guests’ overall experience is the main reason I am loyal to the Marriott brand.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism
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Sentiment Analysis (limited preview)
33 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Courtyard Washington, DC/U.S. Capitol based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Travel and Tourism Consultants, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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