Mixed Reviews for Hilton Chicago/Magnificent Mile Suites
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Mixed Reviews for Hilton Chicago/Magnificent Mile Suites

198 E Delaware Pl, Chicago, IL 60611, United States

Mixed reviews for Hilton Chicago/Magnificent Mile Suites. Guests appreciate the location and spacious rooms but complain about outdated facilities, cleanliness issues, lack of customer service, and security concerns. Positive aspects include friendly staff, convenient walking distance to attractions, and comfortable beds. Negative points highlight problems with room amenities, maintenance, and privacy. Some guests experienced theft and encountered unprofessional behavior among staff. Overall, opinions vary widely, with a recurring theme of dissatisfaction regarding the value for the price paid.

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Popular Phrases (of 30 reviews)
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  • Indoor pool on the top floor has a great view. But there are always juveniles. Not a good place for me to relax in the water.Executive lounge is turned to a breakfast restaurant. No evening happy hour anymore.

    Sentiment
    • Positive
    Content
    • Room Amenities and Facilities

  • Amazing location, room are big with the view to the river and city view

    Sentiment
    • Positive
    Content
    • Hotel Location and Surroundings

  • Beautiful place!! Great location and awesome valet service. However someone stole from our room and we were never able to work something out.

    Sentiment
    • Negative
    Content
    • Customer Service Experience

  • Great hotel. Rooms are very nice, and the price is very reasonable. However, it lacks cleanliness, the blankets were stained, and one of the couches in the lobby had garbage on it. But overall, a good hotel.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Condition

  • Habitaciones limpias y muy buen estado.Nearby activities: Hotel cerca del MC. Center y del Museo.Walkability: Se puede caminar, muy bien ubicado en Chicago. EstĂĄ en una zona segura, buenos restaurantes a una distancia mĂĄxima de 15 minutos.

    Sentiment
    • Positive
    Content
    • Hotel Location and Surroundings

  • Excellent location and very professional staff.Rooms: Super clean and comfortable.Walkability: Excellent location.

    Sentiment
    • Positive
    Content
    • Hotel Location and Surroundings
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Sentiment Analysis (of 30 reviews)
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Score
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Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Chicago/Magnificent Mile Suites based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Consultants, Quality Assurance Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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