Kohl's Customer Experience Analysis
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Kohl's Customer Experience Analysis

Kohl's customers express dissatisfaction with various aspects of their experience, including delivery delays, sizing issues, customer service problems, and billing discrepancies. Complaints range from product quality to payment processes, leading to frustration and loyalty concerns.

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  • Retail Managers
  • Customer Service Analysts
  • Marketing Strategists
  • Business Development Executives
  • E-commerce Specialists

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I'm not sure what happened with kohls

    I'm not sure what happened with kohls? But now you are limited on what you can use your discount on! I guess they don't care about losing business! I've limited what I buy there alot cause of that.

    Sentiment
    • Negative
    Content
    • In-store Shopping Experience
    Apr 13, 2024
  • Tired of receiving coupons that I…

    Tired of receiving coupons that I cannot use for on-line purchases even though it says I can! I waited until the coupon was valid to order, put in the code right off the coupon, AGAIN says can't locate! NO purchase from me! I'm DONE ever shopping Kohls on-line again! SCAMMERS

    Sentiment
    • Negative
    Content
    • Online Ordering and Shipping
    Apr 12, 2024
  • Kohl’s is apparently promoting sex work

    Kohl’s employees in the Caribbean giving out sex numbers to try to get credit card mistakes addressed. Also asking for sensitive information. Nice job corporate. You really outdone yourself in the fraud department.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 12, 2024
  • Kohls is the worst

    Kohls is the worst, they ship by horse and buggy. Will never use kohls online again. You’d get your clothes quicker if you made them yourselves. Would leave no stars if possible.

    Sentiment
    • Negative
    Content
    • Online Ordering and Shipping
    Apr 11, 2024
  • Item arrived in protected condition

    Item arrived in protected condition. Read manual and followed instructions. Pressure cooker setup was straightforward and easy to follow. Prepared my meal in perfect manner. Great cookware.

    Sentiment
    • Positive
    Content
    • Product Quality and Sizing
    Apr 07, 2024
  • Tried to get a pay off letter to…

    Tried to get a pay off letter to purchase a home. The online is all subcontracted out and they don’t know anything but except to repeat themselves when you’re asking for clarification. Worst experience ever and no help

    Sentiment
    • Negative
    Content
    • Account Management and Communication
    Mar 23, 2024
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Sentiment Analysis (of 30 reviews)
-84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Kohl's  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Analysts, Marketing Strategists, Business Development Executives, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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