Review Summary: Exceptional Service and Clean Facilities at The Retreat Palm Dubai MGallery
Unlock Key Insights from Customer Feedback on The Retreat Palm Dubai

Review Summary: Exceptional Service and Clean Facilities at The Retreat Palm Dubai MGallery

East Crescent - The Palm Jumeirah - Dubai - United Arab Emirates

The Retreat Palm Dubai MGallery by Sofitel provides exceptional service, with special mentions to staff members like Patrick and Sujan. Guests appreciated the clean facilities, kids club, and attentive lifeguards. Positive mentions of the gym, rooms, and various activities available. However, some guests had issues with room cleanliness or noise disturbances. Despite minor concerns, the majority of guests praised the hotel for its great service, welcoming staff, and enjoyable amenities.

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Featured Content
  • Magnifique hôtel avec un super service au petit soin! Merci beaucoup à toute l’équipe pour les petites attentions quotidiennes, avec un special Thanks @Nihal qui s’est occupé de notre chambre pendant le séjour et qui a préparé des surprises pour les enfants.Rooms: Chambre très spacieuse avec une superbe vue. Superbe qualité de service.Nearby activities: Les activités proposées par l’hôtel sont top pour les petits et grands: piscine enfants avec jeux puis billard, échec, jenga géant en plein air, jeux pour bébé sur la plage, un kids club avec un personnel très sympathique.Belle plage. Aquaventure à l’Atlantis à 5 min en voiture.

    Sentiment
    • Positive
    Content
    • Room Comfort
  • Hotel facilities very nice we like the kids pool our kids enjoy and have fun . Pool and beach lifeguards very attentive. Our room is perfect and food is great. Rizwan and Merlyn and Jeanette Jayanta Sujan thank you all ee will surely return

    Sentiment
    • Positive
    Content
    • Staff Appreciation
  • The ambiance of this hotel so amazing ,staff very friendly,Pool and beach superb amazing the area is clean with a nice view perfect for relaxation thanks to Jeanette for accommodating us our short stay was memorable.Nearby activities: Swimming

    Sentiment
    • Positive
    Content
    • Facilities Cleanliness
  • Javed the security was really nice helped us with all the issues we had regarding booking water sportsRizwan who works on the poolside was a great help guiding and helping us with the equipment we needed.Ibrhiam hydro water sportVery good service help me with all issue he have all water sport good price and he look after me and keep me happyAnd he all issue sort out I’m happy man now!!

    Sentiment
    • Positive
    Content
    • Service Quality
  • حجزت ليلتين لامي واخواتي ثاني العيد اباهم يغيرون جو ع بحر اسلوب فندق كان وصخ امي اتضايقت وبكت من قهر مستحيل ما انصح حد اماراتي يزوره ي كثر فنادق دبي تخيروا منهم شردوا من هذا الخايس

    Sentiment
    • Negative
    Content
    • Location Satisfaction
  • The service of this hotel was amazing.Pool and beach was clean ,nice view facilities well kept. I would like to thank you Jennette she wvery helpfu l,professional person.

    Sentiment
    • Positive
    Content
    • Facilities Cleanliness
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Sentiment Analysis (of 30 reviews)
86 Net Promoter
Score
Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Retreat Palm Dubai MGallery by Sofitel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Tourism Consultants, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

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