Review Summary for Hampton Inn & Suites Chicago-Downtown
Unlock Key Insights from Customer Feedback on Hampton Inn & Suites

Review Summary for Hampton Inn & Suites Chicago-Downtown

33 W Illinois St, Chicago, IL 60654, United States

Hampton Inn & Suites Chicago-Downtown is praised for its great location, clean rooms, friendly staff, and complimentary breakfast. However, some guests mention noise disturbances from a nearby fire station, parking expenses, and occasional communication issues. Despite these challenges, the hotel's amenities like the warm pool, well-equipped fitness room, and convenient walkability to attractions receive positive feedback.

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Popular Phrases (of 30 reviews)
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  • Nearby activities: Lincoln park zoo is close, the Shedd aquarium is close. Perfect location.Food & drinks: Plenty of food near us. All walks of recipes.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • The front desk team was wonderful! Very kind and friendly. Room was clean. Hotel is a great location.

    Sentiment
    • Positive
    Content
    • Customer Service and Staff

  • Bang for buck and location hard to beat - and then throw in breakfast. We’d go back

    Sentiment
    • Positive
    Content
    • Value for Money

  • Great Hotel .Great Location.Rooms: Clean and updated.Safety: Always felt safeWalkability: Easy to walk to places.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Excellent location not far from the river and sights. Yolo was a pleasure to talk to, made the visit that much more enjoyable. Thanks again!

    Sentiment
    • Positive
    Content
    • Customer Service and Staff

  • Perfect location for seeing Chicago on foot. Great breakfast. Elevators were having issues all weekend, which was causing backups and delays.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hampton Inn & Suites Chicago-Downtown based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Travel Consultants, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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