Mixed Reviews for Emirates Airlines: Great Service Mixed with Issues
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Mixed Reviews for Emirates Airlines: Great Service Mixed with Issues

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Pg. de Gràcia, 98, L'Eixample, 08008 Barcelona, Spain

Emirates Airlines receives mixed reviews, with some praising their great customer service, helpful and friendly staff, and excellent service. However, there are also negative reviews mentioning incidents of poor professionalism, flight delays, and lack of response to customer complaints. Despite this, Emirates is still considered one of the best airlines, providing luxurious seating, comfort, and good service. The location of their office in Barcelona has changed, and some customers have had issues with payment methods and receiving proper assistance. Overall, Emirates Airlines receives both positive and negative feedback.

Source: Google Business Reviews of Emirates Airline

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Customer Feedback Analysis of Emirates Airline

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  • Una vergüenza. Nos cancelaron un vuelo, AESA nos ha dado la razón, y Emirates nos ignora, ya ni nos responde a nuestros escritos, algo totalmente ilegal. Van de empresa de primera clase, pero como haya problemas se pasan el contrato y la normativa por el forro.

    Sentiment
    • Negative
    Content
    • Flight Cancelation and Complaints

  • HORRIBLE! Y porque no hay 0 estrellas... Si tienes un accidente y aunque tengas un informe médico, no te cambian el asiento si no lo pagas.Se retrasó el vuelo y perdí el de conexión, el cual los del avión que iba en retraso me ASEGURARON que el que iba a coger también iba en retraso, y nada más lejos de la realidad. Todo un desastre!

    Sentiment
    • Negative
    Content
    • Flight Delay and Connection

  • Lamentable. Nos retrasaron el vuelo 18h y lo único que hicieron fue comprarnos comida de Mcdonals. Perdimos reuniones de trabajo y ni siquiera un mísero voucher de descuento. No volvería nunca con ellos.

    Sentiment
    • Negative
    Content
    • Flight Delay and Connection

  • Very helpful staff and nice office and place in hart of Barcelona, ​​Emirates is the best airline to keep your time happy on the air 😊 A special location for the Emirates Airlines office in the center of Barcelona. You need an ID card or passport to enter the building, and this is because the building is protected

    Sentiment
    • Positive
    Content
    • Staff and Office

  • The best plane in the world, in terms of the seat, comfort, flight distance, and good service, makes you feel luxurious.

    Sentiment
    • Positive
    Content
    • Flight Service and Quality

  • Helpful and friendly staff, excellent service!

    Sentiment
    • Positive
    Content
    • Staff and Office
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45 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Emirates Airline based on online reviews collected from Google Business. The analysis helps Airline Operations Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals, Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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