Cool Frames Customer Feedback Analysis
  • 68 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Key Insights: Cool Frames Customer Feedback Report

Cool Frames Customer Feedback Analysis

Customers have expressed dissatisfaction with Cool Frames due to delayed shipping, incorrect products, poor customer service, and unprofessional handling of returns. Many complaints highlight issues with order processing, delivery delays, wrong product shipments, and unresponsive customer support. The company's reputation is marred by negative feedback regarding restocking fees, return policies, lack of refunds, and unmet expectations, leading to frustrated buyers.

Best for
  • Customer Service Managers
  • Product Development Specialists
  • Marketing Strategists
  • E-commerce Managers
  • Consumer Rights Advocates

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
18 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Customer service was awful and not…

    Customer service was awful and not helpful. There was no one who could tell me what was wrong with my order. Inplied that I should check with my bank. Cool Frames didn’t have trouble having charges go thru 3 times!! Not a problem with bank.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 25, 2024
  • Terrible customer service

    Terrible customer service. Received glasses with incorrect frames. Four emails go unanswered.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 13, 2023
  • Correct frames but completely incorrect…

    Correct frames but completely incorrect lenses. Terrible customer service. Buyer beware LOOK VERY CLOSELY AT THE RETURN/EXCHANGE POLICY. The fees are ridiculous and the minimal time frame to return the glasses are impossible. Thanks for the junk.

    Sentiment
    • Negative
    Content
    • Product Quality and Accuracy
    Dec 04, 2023
  • You better get what you want exactly…

    You better get what you want exactly because they will not pay for shipping and they take 20 percent out of your refund for a restocking fee. This is company is pure trash .

    Sentiment
    • Negative
    Content
    • Refund Policy
    Nov 29, 2023
  • Replacement frames were delivered…

    Replacement frames were delivered quickly, as described and worked perfectly. Saved my favourite glasses!

    Sentiment
    • Positive
    Content
    • Order Fulfillment Issues
    Oct 09, 2023
  • Badly designed frames

    Clear plastic frames arrived with corrected lenses separate. Blank lenses in the frames had to be forced out to the point of breaking them. Then, extremely difficult to install corrected ones. Won't use again.

    Sentiment
    • Negative
    Content
    • Product Quality and Accuracy
    Aug 24, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
18 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Explore GogglesNMore's Customer Feedback Analysis Report
    Trustpilot Reviews 86
  2. GlassesPros.com Feedback Analysis: Key Insights Revealed
    Trustpilot Reviews 71
  3. In-Depth Oakley SI Customer Feedback Analysis Report
    Trustpilot Reviews 71
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Cool Frames  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Development Specialists, Marketing Strategists, E-commerce Managers, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.