Cool Frames Customer Feedback Analysis
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Cool Frames Customer Feedback Analysis

Customers have expressed dissatisfaction with Cool Frames due to delayed shipping, incorrect products, poor customer service, and unprofessional handling of returns. Many complaints highlight issues with order processing, delivery delays, wrong product shipments, and unresponsive customer support. The company's reputation is marred by negative feedback regarding restocking fees, return policies, lack of refunds, and unmet expectations, leading to frustrated buyers.

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  • Customer Service Managers
  • Product Development Specialists
  • Marketing Strategists
  • E-commerce Managers
  • Consumer Rights Advocates

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Custom Date - May 27, 2024
Featured Content
  • Customer service was awful and not…

    Customer service was awful and not helpful. There was no one who could tell me what was wrong with my order. Inplied that I should check with my bank. Cool Frames didn’t have trouble having charges go thru 3 times!! Not a problem with bank.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 25, 2024
  • Terrible customer service

    Terrible customer service. Received glasses with incorrect frames. Four emails go unanswered.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 13, 2023
  • Correct frames but completely incorrect…

    Correct frames but completely incorrect lenses. Terrible customer service. Buyer beware LOOK VERY CLOSELY AT THE RETURN/EXCHANGE POLICY. The fees are ridiculous and the minimal time frame to return the glasses are impossible. Thanks for the junk.

    Sentiment
    • Negative
    Content
    • Product Quality and Accuracy
    Dec 04, 2023
  • You better get what you want exactly…

    You better get what you want exactly because they will not pay for shipping and they take 20 percent out of your refund for a restocking fee. This is company is pure trash .

    Sentiment
    • Negative
    Content
    • Refund Policy
    Nov 29, 2023
  • Replacement frames were delivered…

    Replacement frames were delivered quickly, as described and worked perfectly. Saved my favourite glasses!

    Sentiment
    • Positive
    Content
    • Order Fulfillment Issues
    Oct 09, 2023
  • Badly designed frames

    Clear plastic frames arrived with corrected lenses separate. Blank lenses in the frames had to be forced out to the point of breaking them. Then, extremely difficult to install corrected ones. Won't use again.

    Sentiment
    • Negative
    Content
    • Product Quality and Accuracy
    Aug 24, 2023
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Cool Frames  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Development Specialists, Marketing Strategists, E-commerce Managers, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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