Mixed Reviews for GlassesPros.com: Shipping, Customer Service & Product Quality Feedback
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GlassesPros.com Feedback Analysis: Key Insights Revealed

Mixed Reviews for GlassesPros.com: Shipping, Customer Service & Product Quality Feedback

GlassesPros.com receives mixed reviews regarding shipping, customer service, and product quality. While some customers are satisfied with the communication, delivery times, and reasonable prices, others express frustration over delays, lack of tracking information, and issues with product sizing. Positive feedback highlights fast shipping, quality products, and helpful customer support. However, negative comments mention slow order processing, broken items upon arrival, and difficulties in tracking orders. Overall, GlassesPros.com seems to provide a variety of frames at attractive prices but needs improvement in areas like order processing efficiency and proactive communication.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Very slow in processing orders

    Very slow in processing orders. Do not update you on the status of your order.

    Sentiment
    • Negative
    Content
    • Order Processing
    Dec 30, 2023
  • Fast shipping

    Fast shipping. Great quality and incredible priced.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Dec 19, 2023
  • good communication

    good communication. Correct product delivered

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Dec 01, 2023
  • Great website and easy check out!

    Great website and easy check out!

    Sentiment
    • Positive
    Content
    • Website Usability
    Nov 23, 2023
  • Great!!!

    Great! Product as described and received in a timely manner!

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Nov 08, 2023
  • Easy to use website

    Easy to use website. I was delighted to find my replacement clip ons.

    Sentiment
    • Positive
    Content
    • Website Usability
    Nov 08, 2023
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Sentiment Analysis (of 30 reviews)
62 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GlassesPros.com  based on online reviews collected from Trustpilot. The analysis helps Retail Business Analysts, E-commerce Managers, Customer Experience Strategists, Optical Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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