Audien Hearing Online Reviews Summary
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Audien Hearing Online Reviews Summary

Audien Hearing received mixed reviews with some customers praising their customer service and fast issue resolution. However, there were complaints about inadequate noise cancellation, poor product quality, and difficulties in returning items for a refund. Some customers highlighted positive experiences with specific customer service representatives.

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Custom Date - May 26, 2024
Featured Content
  • DO NOT BUY HEARING AIDS FROM AUDIEN

    DO NOT BUY HEARING AIDS FROM AUDIEN! They are POOR quality and they will draw out helping you resolve the issue long enough to be past the 45 day return policy and then refuse a refund. This is a complete SCAM! Do NOT purchase!!

    Sentiment
    • Negative
    Content
    • Return and Refund Process
    Apr 12, 2024
  • So far the product is OK I guess…

    So far the product is OK I guess because I have nothing to compare it to.Sent 2 emails for support and no response.

    Sentiment
    • Negative
    Content
    • Communication and Responsiveness
    Apr 09, 2024
  • Horrible customer service.

    I had to return 2 sets of hearing aids due to constant feedback. They claim they never received the second pair back, so they are refusing to pay the refund. I followed their directions for the return, but now I’m out close to $300 dollars. Do not use this company. These are the order numbers: #749607; #750377; #757736;

    Sentiment
    • Negative
    Content
    • Return and Refund Process
    Mar 05, 2024
  • The atom didn't work for my mom-but I can return them for refund

    The atom didn't work for my mom who is in her 90's. Perhaps her hearing deficit was too severe to benefit from these aids, but company did send return mailing label so I will get a refund.

    Sentiment
    • Positive
    Content
    • Product Quality and Performance
    Jan 30, 2024
  • My request for a return was handled…

    My request for a return was handled quickly, efficiently, with a minimum of fuss. I'm grateful they made the process so easy.

    Sentiment
    • Positive
    Content
    • Return and Refund Process
    Jan 26, 2024
  • Had a problem with hearing aid and they…

    Had a problem with hearing aid and they fixed it immediately. Excellent customer service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 24, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
8 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Audien Hearing  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Marketing Analysts, Business Development Managers, Retail and E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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