User Insights and Concerns about Kaspi.kz Super App
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The reviews for the Kaspi.kzapp illustrate a varied user experience, notably among expatriates and local Kazakhs. Users praise its convenience and reliability, particularly in banking and transactions. However, several concerns arise regarding language accessibility, with many requesting English and Kazakh support. Users have also reported issues with customer service and app navigation, specifically when trying to resolve payment problems. Additionally, complaints highlight bugs, difficulties in returning products, and issues with appfunctionality, such as the inability to take screenshots. Despite these challenges, many users express a strong appreciation for the app's utility in their daily lives.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Kaspi.kz суперприложение based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Support Managers, Marketing Professionals, E-commerce Specialists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Summaries
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