User Insights and Concerns about Kaspi.kz Super App
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User Insights and Concerns about Kaspi.kz Super App

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The reviews for the Kaspi.kz app illustrate a varied user experience, notably among expatriates and local Kazakhs. Users praise its convenience and reliability, particularly in banking and transactions. However, several concerns arise regarding language accessibility, with many requesting English and Kazakh support. Users have also reported issues with customer service and app navigation, specifically when trying to resolve payment problems. Additionally, complaints highlight bugs, difficulties in returning products, and issues with app functionality, such as the inability to take screenshots. Despite these challenges, many users express a strong appreciation for the app's utility in their daily lives.

Source: App Store Reviews of Kaspi.kz суперприложение

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Customer Feedback Analysis of Kaspi.kz суперприложение

Dive into our Kaspi.kz app review analysis report. Discover user insights and improve your strategy.

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Custom Date - Mar 06, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Жалоба

    Сбой в графе поиск,когда выбираешь сортировать по убыванию цены дает разные непонятные товары 🙄🙄🙄

    Sentiment
    • Positive
    Content
    • App Functionality
    Nov 21, 2024
  • Честный отзыв

    Originally from Kazakhstan but now living in US, Kaspi.kz is the best app ever

    Sentiment
    • Positive
    Content
    • International Accessibility
    Oct 28, 2024
  • 请尽快支持苹果钱包！

    您好，我是来自中国的用户，我实在是不理解哈萨克斯坦除了Kaspi银行不支持苹果钱包，为什么其他的道都支持？

    Sentiment
    • Negative
    Content
    • Language Support
    May 01, 2024
  • Вылетает

    Каждый раз вылетает невозможно пользоваться

    Sentiment
    • None
    Content
    • App Functionality
    Dec 20, 2023
  • Не работает Gboard клавиатура

    Не работает клавиатура

    Sentiment
    • Negative
    Content
    • App Functionality
    Nov 11, 2023
  • Great Bank

    I live in Almaty and love this bank. i just wish the app was in English.

    Sentiment
    • Positive
    Content
    • Language Support
    Apr 25, 2022
  • See All Reviews
Sentiment Analysis (limited preview)
16 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Kaspi.kz суперприложение based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Support Managers, Marketing Professionals, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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