Mixed Reviews for Kapwing: Ease of Use vs. Customer Service and Pricing
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  • Who is this report for?
    • Digital Marketing Professionals
    • Video Editors
    • Content Creators
    • Social Media Managers
    • Product Managers
Mixed Reviews for Kapwing: Ease of Use vs. Customer Service and Pricing

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Kapwing receives mixed reviews, with users praising its ease of use, free features, and video editing capabilities while criticizing customer service, bugs, and pricing. Users appreciate the control in the timeline, subtitling features, and quick editing process. However, there are complaints about slow performance, watermarks on free versions, and issues with audio and video synchronization after upgrades. Despite some technical challenges and pricing concerns, Kapwing remains popular for its intuitive interface and helpful video editing tools.

Source: Trustpilot Reviews of Kapwing 

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Customer Feedback Analysis of Kapwing 

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Custom Date - Jul 07, 2025
Featured Content
  • Free Sound editor and video editor online
    Sentiment
    • Positive
    Content
    • Overall Experience
    Mar 14, 2024
  • Wonderful - at first sight
    Sentiment
    • Negative
    Content
    • Overall Experience
    Feb 16, 2024
  • Amazing and thank you for being free I…
    Sentiment
    • Positive
    Content
    • Value for Money
    Jan 30, 2024
  • The power and the features of Kapwing are hard to beat!
    Sentiment
    • Positive
    Content
    • Functionality
    Jan 16, 2024
  • powerful video editor easy to use
    Sentiment
    • Positive
    Content
    • Video Editing Features
    Jan 13, 2024
  • A teleprompter!
    Sentiment
    • Positive
    Content
    • Functionality
    Dec 06, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Kapwing  based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Professionals, Video Editors, Content Creators, Social Media Managers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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