Mixed Reviews for Kapwing: Ease of Use vs. Customer Service and Pricing
  • 80 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Kapwing User Insights: A Comprehensive Feedback Report

Mixed Reviews for Kapwing: Ease of Use vs. Customer Service and Pricing

Kapwing receives mixed reviews, with users praising its ease of use, free features, and video editing capabilities while criticizing customer service, bugs, and pricing. Users appreciate the control in the timeline, subtitling features, and quick editing process. However, there are complaints about slow performance, watermarks on free versions, and issues with audio and video synchronization after upgrades. Despite some technical challenges and pricing concerns, Kapwing remains popular for its intuitive interface and helpful video editing tools.

Best for
  • Digital Marketing Professionals
  • Video Editors
  • Content Creators
  • Social Media Managers
  • Product Managers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 26, 2024
Featured Content
  • Free Sound editor and video editor online

    Got to finish my game because of this online audio/video editor

    Sentiment
    • Positive
    Content
    • Overall Experience
    Mar 14, 2024
  • Wonderful - at first sight

    at the first moment I was in love: finally an easy software, intuitive, with plenty of options for making videos interesting and full of life, in an easy and fast way.Then I upgraded, paying for 1 year, and problems began.You can only upload videos up to 6 GB (I thought it was only in the free version. But OK, I'm fighting my way to a solution, using Xmedia to cut the videos.. it's worth it, I thought).Now, after inserting Subtitles and images, my videos look completely f***** up: on some parts the audio is missing. On other parts, the video is missing.I could initially fix this by closing and reopening the program. Now even this doesn't work any more.I'm loosing so much time now, that the time I was saving and the fun I was having are completely gone. And 192 Dollars too. A pity that my questions to the helpdesk didn't get a reply in the last 24 hours.It's a disappointing experience, anyway I'm will insert here an update if I have some news.

    Sentiment
    • Negative
    Content
    • Overall Experience
    Feb 16, 2024
  • Amazing and thank you for being free I…

    Amazing and thank you for being free I love you for that !! God bless you

    Sentiment
    • Positive
    Content
    • Value for Money
    Jan 30, 2024
  • The power and the features of Kapwing are hard to beat!

    The power and the features of Kapwing I feel would be hard to beat. New features are constantly added. Easy to use with a low learning curve.

    Sentiment
    • Positive
    Content
    • Functionality
    Jan 16, 2024
  • powerful video editor easy to use

    powerful video editor easy to use they have all you need to create a perfext video, just one thing I think it's a little bit not working well is translating to arabic or dubbing you should come up with an external srt file.

    Sentiment
    • Positive
    Content
    • Video Editing Features
    Jan 13, 2024
  • A teleprompter!

    I used Kapwing for editing and subtitling quite a number of videos: I took some to get used to it and especially the subtitling proved has improved significantly in the last two years.Today I used it as a tool to record an audio file for a podcast. Very nice feature: it his an inbuild teleprompter!

    Sentiment
    • Positive
    Content
    • Functionality
    Dec 06, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 71
  2. App Store Reviews 95
  3. Trustpilot Reviews 71
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Kapwing  based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Professionals, Video Editors, Content Creators, Social Media Managers, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.