Mixed Reviews for Kapwing: Ease of Use vs. Customer Service and Pricing
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    • Video Editors
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Mixed Reviews for Kapwing: Ease of Use vs. Customer Service and Pricing

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Kapwing receives mixed reviews, with users praising its ease of use, free features, and video editing capabilities while criticizing customer service, bugs, and pricing. Users appreciate the control in the timeline, subtitling features, and quick editing process. However, there are complaints about slow performance, watermarks on free versions, and issues with audio and video synchronization after upgrades. Despite some technical challenges and pricing concerns, Kapwing remains popular for its intuitive interface and helpful video editing tools.

Source: Trustpilot Reviews of Kapwing 

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Customer Feedback Analysis of Kapwing 

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Free Sound editor and video editor online

    Got to finish my game because of this online audio/video editor

    Sentiment
    • Positive
    Content
    • Overall Experience
    Mar 14, 2024
  • Wonderful - at first sight

    at the first moment I was in love: finally an easy software, intuitive, with plenty of options for making videos interesting and full of life, in an easy and fast way.Then I upgraded, paying for 1 year, and problems began.You can only upload videos up to 6 GB (I thought it was only in the free version. But OK, I'm fighting my way to a solution, using Xmedia to cut the videos.. it's worth it, I thought).Now, after inserting Subtitles and images, my videos look completely f***** up: on some parts the audio is missing. On other parts, the video is missing.I could initially fix this by closing and reopening the program. Now even this doesn't work any more.I'm loosing so much time now, that the time I was saving and the fun I was having are completely gone. And 192 Dollars too. A pity that my questions to the helpdesk didn't get a reply in the last 24 hours.It's a disappointing experience, anyway I'm will insert here an update if I have some news.

    Sentiment
    • Negative
    Content
    • Overall Experience
    Feb 16, 2024
  • Amazing and thank you for being free I…

    Amazing and thank you for being free I love you for that !! God bless you

    Sentiment
    • Positive
    Content
    • Value for Money
    Jan 30, 2024
  • The power and the features of Kapwing are hard to beat!

    The power and the features of Kapwing I feel would be hard to beat. New features are constantly added. Easy to use with a low learning curve.

    Sentiment
    • Positive
    Content
    • Functionality
    Jan 16, 2024
  • powerful video editor easy to use

    powerful video editor easy to use they have all you need to create a perfext video, just one thing I think it's a little bit not working well is translating to arabic or dubbing you should come up with an external srt file.

    Sentiment
    • Positive
    Content
    • Video Editing Features
    Jan 13, 2024
  • A teleprompter!

    I used Kapwing for editing and subtitling quite a number of videos: I took some to get used to it and especially the subtitling proved has improved significantly in the last two years.Today I used it as a tool to record an audio file for a podcast. Very nice feature: it his an inbuild teleprompter!

    Sentiment
    • Positive
    Content
    • Functionality
    Dec 06, 2023
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Sentiment Analysis (limited preview)
60 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Kapwing  based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Professionals, Video Editors, Content Creators, Social Media Managers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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