Mixed Reviews for Kapwing: Ease of Use vs. Customer Service and Pricing
Unlock Kapwing User Insights: A Comprehensive Feedback Report
Kapwing receives mixed reviews, with users praising its ease of use, free features, and video editing capabilities while criticizing customer service, bugs, and pricing. Users appreciate the control in the timeline, subtitling features, and quick editing process. However, there are complaints about slow performance, watermarks on free versions, and issues with audio and video synchronization after upgrades. Despite some technical challenges and pricing concerns, Kapwing remains popular for its intuitive interface and helpful video editing tools.
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Got to finish my game because of this online audio/video editor
Sentiment
Positive
Content
Overall Experience
Mar 14, 2024
Wonderful - at first sight
at the first moment I was in love: finally an easy software, intuitive, with plenty of options for making videos interesting and full of life, in an easy and fast way.Then I upgraded, paying for 1 year, and problems began.You can only upload videos up to 6 GB (I thought it was only in the free version. But OK, I'm fighting my way to a solution, using Xmedia to cut the videos.. it's worth it, I thought).Now, after inserting Subtitles and images, my videos look completely f***** up: on some parts...
Sentiment
Negative
Content
Overall Experience
Feb 16, 2024
Amazing and thank you for being free I…
Amazing and thank you for being free I love you for that !! God bless you
Sentiment
Positive
Content
Value for Money
Jan 30, 2024
The power and the features of Kapwing are hard to beat!
The power and the features of Kapwing I feel would be hard to beat. New features are constantly added. Easy to use with a low learning curve.
Sentiment
Positive
Content
Functionality
Jan 16, 2024
powerful video editor easy to use
powerful video editor easy to use they have all you need to create a perfext video, just one thing I think it's a little bit not working well is translating to arabic or dubbing you should come up with an external srt file.
Sentiment
Positive
Content
Video Editing Features
Jan 13, 2024
A teleprompter!
I used Kapwing for editing and subtitling quite a number of videos: I took some to get used to it and especially the subtitling proved has improved significantly in the last two years.Today I used it as a tool to record an audio file for a podcast. Very nice feature: it his an inbuild teleprompter!
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Kapwing based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Professionals, Video Editors, Content Creators, Social Media Managers, Product Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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