Intellipop Customer Service Shines Through Positive Reviews
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Intellipop Customer Service Shines Through Positive Reviews

Unlock Intellipop's Secrets to Stellar Customer Feedback

673 S Innovation Cir B4, Payson, UT 84651, United States

Intellipop's customer service shines through numerous positive reviews, highlighting helpful, responsive staff like Brandie, Skylar, and Connor. Customers appreciate the reliable internet service, timely issue resolution, and the company's proactive measures like text support. Although a few users faced intermittent outages, the majority praise Intellipop for its exceptional service and support during technical difficulties.

Source: Google Business Reviews of Intellipop

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Customer Feedback Analysis of Intellipop

Discover how Intellipop's customer service excellence boosts satisfaction. Essential insights for ISPs and service-oriented firms.

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  • Skyler was super helpful. He spoke slow and clear, explaining things so I understood what he was saying. He suggested routers which made it so we didn’t purchase one that wouldn’t work with our service and saved us time and money. Thank you Skyler!!!!

    Sentiment
    • Positive
    Content
    • Router Setup

  • I need more stars to give. Intellipop has treated my absolutely with white glove service. You don't find that much now days. After woes and outages with local cable internet, I made the switch to Utopia/Intellipop. I WILL NEVER GO BACK TO CABLE INTERNET WILLINGLY. Service has been nonstop and the 1000 Mbps package is as close as you can get! BOTH UP and DOWN!I provide for my household and a family member fiber to each site. In the long run it's cheaper than the cable ... and did I mention stable? In almost a year I don't think I've had an outage that wasn't self inflicted (payment card on file). Most recently I'll mention Brandie, she's a rock star, above and beyond with helping me with connectivity troubles at my second family location. To the point of actually remembering who I was and making sure all was good at the second site... almost a month later!Coming from an IT background, Intellipop Engineers also 'hear' what I'm telling them and don't try to be-little my knowledge! This has saved both of us time troubleshooting the very few issues that arose upon initian configuration.Intellipop is what I look for in any type of service! Kudos to Intellipop and their staff!RECOMEND, RECOMEND, RECOMEND!!!

    Sentiment
    • Positive
    Content
    • Customer Service

  • The customer service has been super responsive and very helpful. The internet speeds have also been as advertised and working well.

    Sentiment
    • Positive
    Content
    • Internet Speed

  • Brandi spent the extra time to help answer questions and concerns! Great customer service. Thanks Intellipop

    Sentiment
    • Positive
    Content
    • Customer Service

  • Brandy is amazing and super helpful!

    Sentiment
    • Positive
    Content
    • Customer Service

  • Great service!

    Sentiment
    • Positive
    Content
    • Customer Service
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Sentiment Analysis (limited preview)
90 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Intellipop based on online reviews collected from Google Business. The analysis helps Customer Service Managers, Internet Service Providers, Marketing Professionals, Business Analysts, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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