Customer Insights on Dojo: Strengths and Areas for Improvement
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    • Customer Experience Manager
    • Product Manager
    • Business Analyst
    • Retail Business Owner
    • Service Improvement Specialist
Customer Insights on Dojo: Strengths and Areas for Improvement

Explore Key Insights from Customer Feedback on Dojo

The reviews for Dojo reveal a mix of positive and negative experiences among users. Many customers praise the seamless setup process, helpful customer service, and efficient card machines, highlighting representatives like James and Connor for their professionalism. Users appreciate the quick payment processing and user-friendly app features. However, there are significant complaints about transparency in pricing, issues with faulty machines, and poor customer support during critical moments, especially regarding fund holds and lack of communication. Overall, while a majority of reviews reflect satisfaction with Dojo's services, there are notable areas for improvement, particularly in customer care and pricing clarity.

Source: Trustpilot Reviews of Dojo 

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Customer Feedback Analysis of Dojo 

Uncover the strengths and areas for improvement of Dojo with our comprehensive customer feedback analysis report.

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Custom Date - Mar 06, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Very good and use full for business pay…

    Very good and use full for business pay fast and easy

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 03, 2025
  • Fantastic

    Fantastic, quick and easy. Great feature to tap an iPhone.

    Sentiment
    • Positive
    Content
    • Ease Of Use
    Mar 03, 2025
  • Great product

    Great product, simple to set up.

    Sentiment
    • Positive
    Content
    • Setup Process
    Feb 27, 2025
  • I’m really unhappy with dojo ,they got…

    I’m really unhappy with dojo ,they got lots of interest rate

    Sentiment
    • Negative
    Content
    • Pricing Transparency
    Feb 25, 2025
  • Keiran made it so easy

    Keiran made it so easy

    Sentiment
    • Positive
    Content
    • Ease Of Use
    Feb 25, 2025
  • Superb service.

    Superb service and innovative software.Very pleased.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Feb 23, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Dojo  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Product Manager, Business Analyst, Retail Business Owner, Service Improvement Specialist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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