Mixed Feedback on Zopa Bank's App and Services
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  • Who is this report for?
    • Financial Analysts
    • Product Managers
    • Customer Experience Specialists
    • Marketing Professionals
    • Banking Sector Consultants
Mixed Feedback on Zopa Bank's App and Services

Unlock Insights: Zopa Bank Customer Feedback Report

Zopa Bank's app receives mixed reviews with praise for its user-friendly interface, credit card approval process, and helpful customer service. However, issues with payment failures, lack of certain features like Apple Pay, and frozen cards result in customer dissatisfaction. Suggestions include adding budgeting functions, improving payment processes, and enhancing customer support.

Source: App Store Reviews of Zopa Bank

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Customer Feedback Analysis of Zopa Bank

Insightful Zopa Bank feedback analysis report covering app usability, customer service, and more.

Custom Date - Jun 11, 2025
Featured Content
  • Average limit
    Sentiment
    • None
    Content
    • Credit Card Application Process
    Jul 14, 2024
  • Encourages Saving
    Sentiment
    • Positive
    Content
    • Account Management and Features
    Jul 08, 2024
  • Easy to use
    Sentiment
    • Positive
    Content
    • App Usability and Functionality
    Jun 21, 2024
  • Amazing
    Sentiment
    • Positive
    Content
    • Account Management and Features
    Jun 05, 2024
  • BEWARE!
    Sentiment
    • Negative
    Content
    • Security Concerns
    Jun 03, 2024
  • Awful Bank with terrible customer service!
    Sentiment
    • Negative
    Content
    • App Usability and Functionality
    Jun 01, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Zopa Bank based on online reviews collected from App Store. The analysis helps Financial Analysts, Product Managers, Customer Experience Specialists, Marketing Professionals, Banking Sector Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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