Unlock Insights: Zopa Bank Customer Feedback Report
Zopa Bank's app receives mixed reviews with praise for its user-friendly interface, credit card approval process, and helpful customer service. However, issues with payment failures, lack of certain features like Apple Pay, and frozen cards result in customer dissatisfaction. Suggestions include adding budgeting functions, improving payment processes, and enhancing customer support.
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Decent card but misleading credit limit was approved for 1000 got 250
Sentiment
None
Content
Credit Card Application Process
Jul 14, 2024
Encourages Saving
Simple straight forward saving quick and easy to add or withdraw money
Sentiment
Positive
Content
Account Management and Features
Jul 08, 2024
Easy to use
Really easy to use and user friendly app
Sentiment
Positive
Content
App Usability and Functionality
Jun 21, 2024
Amazing
Zopa is a great way to help with your everyday money Highly recommend and a great easy to navigate online app
Sentiment
Positive
Content
Account Management and Features
Jun 05, 2024
BEWARE!
Never send important documentation via email or post to this business - they didnt need it when opening an account! Plus, there are wayyyy better loan rates with official long standing banks. Wish i had never had an account with zopa.
Sentiment
Negative
Content
Security Concerns
Jun 03, 2024
Awful Bank with terrible customer service!
The app never works properly, you cannot access your funds frequently. Fast track transfer hardly ever works! Customer service is appalling with online chat next to useless! If one agent can’t help they pass you on to another that can’t help and on it goes! Bank elsewhere if you want to know your money is safe so you can sleep at night!
A year on and the customer service is no better and the chat service is totally useless!
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Zopa Bank based on online reviews collected from App Store. The analysis helps Financial Analysts, Product Managers, Customer Experience Specialists, Marketing Professionals, Banking Sector Consultants to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Can I have this research report with more reviews?
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Introduction
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Overview
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Content Analysis (1/2)
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
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