Zocdoc: User-Friendly Healthcare Appointment Booking Platform
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Zocdoc: User-Friendly Healthcare Appointment Booking Platform

Zocdoc receives positive feedback overall, with users praising the ease of booking appointments, professionalism of staff, and quality of care provided by doctors. Some users appreciate the thoroughness of the platform in managing appointments and information, while others find the wait times worth it for the excellent service. However, a few users express concerns about privacy and assertiveness of the staff. Overall, Zocdoc is seen as a user-friendly platform that simplifies the process of finding and booking healthcare appointments.

Best for
  • Healthcare Administrators
  • Marketing Professionals in Healthcare
  • Customer Experience Managers
  • Digital Health Entrepreneurs
  • Healthcare Quality Improvement Specialists

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Reliable!

    The company is very thorough and timely. They ensure proper management of information and documentation requirements. I love using ZocDoc— one stop shop!

    Sentiment
    • Positive
    Content
    • Information Management & Privacy Concerns
    Apr 26, 2024
  • I highly recommend Dr Abbas

    I highly recommend Dr Abbas. He is very professional and helps my back and neck a lot. Love the ease in booking appointments online too

    Sentiment
    • Positive
    Content
    • Doctor Interaction & Care
    Apr 24, 2024
  • Unique Experience with Zoc Doc

    This company continues to give me the tool to search for excellent practices according to my needs. Thank you

    Sentiment
    • Positive
    Content
    • Platform User Experience
    Apr 24, 2024
  • Can improve by firing current staff

    Can improve by firing current staff, rude, trashy and shouldn't be the face to your practice.

    Sentiment
    • Negative
    Content
    • Office Staff & Atmosphere
    Apr 22, 2024
  • Kind and thorough!

    Not been a patient for long, but my first impressions are very positive! She was kind and thoroughly walked me through all my concerns.

    Sentiment
    • Positive
    Content
    • Doctor Interaction & Care
    Apr 21, 2024
  • Zocdoc is a quick and easy way to find…

    Zocdoc is a quick and easy way to find medial providers. I have been very pleased each time I have used the platform.

    Sentiment
    • Positive
    Content
    • Ease of Use & Efficiency
    Apr 20, 2024
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Zocdoc  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Marketing Professionals in Healthcare, Customer Experience Managers, Digital Health Entrepreneurs, Healthcare Quality Improvement Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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