The reviews for Zepto's 10-minute grocery delivery service reflect a mix of satisfaction and significant concerns. While some users praise the fast delivery and good product selection, many report issues with the app, particularly regarding the 'free cash' feature, which appears disabled for numerous accounts. Complaints about customer service and product quality, including receiving spoiled items, are also prevalent. Users express frustration over perceived scams related to discounts and promotions, with some labeling Zepto as a fraud. Overall, the feedback indicates a need for improvement in support services and transparency regarding promotional offers to enhance user experience.
Source: Google Play Reviews of Zepto:10-Min Grocery Delivery*Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
Dive into customer feedback on Zepto's 10-min grocery delivery with our insightful analysis report.
very fast service
spamming messages and notifications claiming to give free cash, but when I try to use it, it shows "Free cash has been disabled for your account"
delivery bahut fast hai thank you zepto
good product 👍 good delivery
Dear Zepto, I'm facing a problem while ordering. it shows an error free cash has been disabled. please verify and fix.
ordered for the first time, and received a rotten watermelon, smelling bad worst experience
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This page displays purchase options and a preview of the customer feedback analysis report for Zepto:10-Min Grocery Delivery* based on online reviews collected from Google Play. The analysis helps Retail Analysts, Marketing Managers, Customer Experience Strategists, Product Managers, Business Development Executives to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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