Zepto Grocery Delivery Reviews: Mixed Reactions Highlight Key Issues
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Zepto Grocery Delivery Reviews: Mixed Reactions Highlight Key Issues

Unlock Insights: Zepto Grocery Delivery Customer Feedback Report

The reviews for Zepto's 10-minute grocery delivery service reflect a mix of satisfaction and significant concerns. While some users praise the fast delivery and good product selection, many report issues with the app, particularly regarding the 'free cash' feature, which appears disabled for numerous accounts. Complaints about customer service and product quality, including receiving spoiled items, are also prevalent. Users express frustration over perceived scams related to discounts and promotions, with some labeling Zepto as a fraud. Overall, the feedback indicates a need for improvement in support services and transparency regarding promotional offers to enhance user experience.

Source: Google Play Reviews of Zepto:10-Min Grocery Delivery*

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Customer Feedback Analysis of Zepto:10-Min Grocery Delivery*

Dive into customer feedback on Zepto's 10-min grocery delivery with our insightful analysis report.

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Custom Date - Apr 24, 2025
Popular Phrases (limited preview)
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Featured Content
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  • very fast service

    Sentiment
    • Positive
    Content
    • Delivery Speed
    Mar 19, 2025

  • spamming messages and notifications claiming to give free cash, but when I try to use it, it shows "Free cash has been disabled for your account"

    Sentiment
    • Negative
    Content
    • Fraud Allegations
    Mar 19, 2025

  • delivery bahut fast hai thank you zepto

    Sentiment
    • Positive
    Content
    • Delivery Speed
    Mar 19, 2025

  • good product 👍 good delivery

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 19, 2025

  • Dear Zepto, I'm facing a problem while ordering. it shows an error free cash has been disabled. please verify and fix.

    Sentiment
    • Negative
    Content
    • App Functionality
    Mar 19, 2025

  • ordered for the first time, and received a rotten watermelon, smelling bad worst experience

    Sentiment
    • Negative
    Content
    • Product Quality
    Mar 19, 2025
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Sentiment Analysis (limited preview)
26 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zepto:10-Min Grocery Delivery* based on online reviews collected from Google Play. The analysis helps Retail Analysts, Marketing Managers, Customer Experience Strategists, Product Managers, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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