Mixed Customer Feedback for Zara Home App
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Mixed Customer Feedback for Zara Home App

Mixed feedback for the Zara Home app, with customers expressing concerns about technical issues, slow delivery, unresponsive customer service, and problems with payment processing. On the positive side, some users appreciate the stylish and affordable products offered by Zara Home.

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  • Customer Experience Analysts
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  • Product Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Damaged packing

    I received my Duvet cover in a cutted damaged box from Aramex

    Sentiment
    • Negative
    Content
    • Product Quality and Delivery
    Jan 30, 2024
  • 10 percent off coupon issue

    I got 10 percent off coupon once I register but I couldn’t use it because at the final stage of the order system didn’t let me use it. So sad and very bad reputation for Zara

    Sentiment
    • Negative
    Content
    • Promotions and Discounts
    Dec 13, 2023
  • Code promo ne fonctionne pas

    Le code promo ne fonctionne pas, le SAV est incompĂŠtent !

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 10, 2023
  • Help center doesnt reply to help mesaages

    Courier service is holding my paid order at their place and wont deliver it for a month now, and Zara home support isnt replying at my help requests im sending them.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 15, 2023
  • القصيم المذنب ليلى

    تطبيق سئ جدا وتعامل في قلة الذوق وعدم الامانه

    Sentiment
    • Negative
    Content
    • Ethical Concerns
    Mar 19, 2023
  • لن ندعم المثليه

    تم الحذف لدعم الشواذ هذا عار وخزي للأسف لانرضى به

    Sentiment
    • Negative
    Content
    • Ethical Concerns
    Jun 27, 2022
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Sentiment Analysis (of 30 reviews)
-63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Zara Home based on online reviews collected from App Store. The analysis helps Retail Managers, Customer Experience Analysts, E-commerce Strategists, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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