Yapı Kredi Mobil - User Experiences and Feedback Summary
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Yapı Kredi Mobil - User Experiences and Feedback Summary

The Yapı Kredi Mobil - SuperApp has received mixed feedback from users. Many praise its user-friendly and functional design, emphasizing its quick transaction capabilities and overall satisfaction with Yapı Kredi as a bank. However, several customers report significant issues, including frequent app crashes and difficulties accessing their accounts. Complaints also highlight fees associated with certain banking services and inadequate responses to customer grievances. Long-time users express disappointment over rising annual fees and service problems, while others appreciate the app's efficiency in handling various banking tasks. Overall, while many enjoy the app's features, there is a clear need for improvements in customer service and technical reliability to enhance user experience.

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  • Product Managers
  • Customer Service Managers
  • Mobile App Developers
  • Marketing Analysts

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Çok iyi kolay anlaşılır çok beğendim istediğiniz her işlemi kolayca yapabiliyorsun AMA BİR ŞİKAYETİM VAR şikayetim şu emekli aylığım almama rağmen EFT ücreti alıyorlar bu yüzden banka değiştirmeyi düşünüyorum

    Sentiment
    • Positive
    Content
    • Transaction Fees
    Oct 20, 2024

  • 85 yada 86 dan bu yana bankanızla çalışıyorum çok memnunum teşekkür ederim ayrıca biz müşterilerinizin hayatını kolaylaştırmaya çalıştığınız içinde teşekkür ederim saygılarımla

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Oct 20, 2024

  • Basit ve kullanışlı

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 20, 2024

  • Güzel bir uygulama kolay, işlevsel ben beğeniyorum.

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 19, 2024

  • 28 yilldir bu kredi kartindan baska kart kullanmadim. Bu sene 570 tl kadar yıllık kart aidat ücreti kestiler. Geri ödemesi de olmadı şikayet bile ettim ama nafile. Tüketici Hakem heyeti denen mahlukatlar uğraşmamış bile.. Son taksit kaldı KAPATIYORUM.. Başka kart mı yok..

    Sentiment
    • Negative
    Content
    • Transaction Fees
    Oct 19, 2024

  • Yapı Kredi yi asla kimseye tavsiyesi etmiyorum çünkü ATM de param sıkıştı ve bunun la ilgili beni tam 4 gün beklettiler ve çok aşırı derece mağdur oldum geç ödeme yaptığımız zaman hemen faiz işliyorlar ama müşteriyi çok güzel mahdur ediyorlar

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 19, 2024
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Sentiment Analysis (of 30 reviews)
56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Yapı Kredi Mobil - SuperApp based on online reviews collected from Google Play. The analysis helps Banking Professionals, Product Managers, Customer Service Managers, Mobile App Developers, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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