XOX App Receives Criticism for Performance and Service Issues
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XOX App Receives Criticism for Performance and Service Issues

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The XOX app is facing multiple issues such as frequent updates, difficulty in using the app, inability to top up or access data, and poor customer service. Many customers have expressed frustration and dissatisfaction with the app's performance. Some have even considered switching to other telcos. Despite some positive feedback, the overall sentiment is negative due to the app's various problems.

Source: Google Play Reviews of XOX BLACK

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Customer Feedback Analysis of XOX BLACK

In-depth analysis of XOX App's customer feedback. Identify key issues and trends affecting user satisfaction.

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Custom Date - Jan 15, 2025
Popular Phrases (limited preview)
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Featured Content
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  • XOX PENIPUAN PITIH...SUDOH BAYOR TAPI TOK LEH GUNA DATA LAGI

    Sentiment
    • Negative
    Content
    • Data Issue
    Jan 17, 2024

  • klu update dapt data free x kata gak la

    Sentiment
    • None
    Content
    • App Update
    Dec 31, 2023

  • Setiap minggu kena update... Pale bana

    Sentiment
    • Negative
    Content
    • App Update
    Dec 27, 2023

  • Aduih..setiap kali nk bkk app setiap kali nk kena up date..letih la MCM ni..

    Sentiment
    • Negative
    Content
    • App Update
    Dec 26, 2023

  • App teruk.. Tak update baki selepas tambah nilai.. Refresh pun tak boleh

    Sentiment
    • Negative
    Content
    • Data Issue
    Dec 12, 2023

  • Dah ok,puas hati,cuma kadang ada tempat yg kita tak boleh guna data onexox

    Sentiment
    • Positive
    Content
    • Data Issue
    Dec 11, 2023
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Sentiment Analysis (limited preview)
-30 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for XOX BLACK based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Executives, User Experience Designers, Mobile App Developers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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