Frustration over Crashes, Prices, and Lack of Features in Videoleap App
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Frustration over Crashes, Prices, and Lack of Features in Videoleap App

App users express frustration over crashes, high prices, subscription issues, lack of features like stickers, and unexpected charges. They mention slow performance, restricted functionality in free version, and dissatisfaction with recent updates. Complaints include difficulty canceling subscriptions, problems with AI features, and issues with billing and refunds. Users highlight the app's previously positive features like user-friendliness and template options, but many feel disappointed and deceived by recent changes and lack of essential editing tools.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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  • What the heck?!

    This app is okay but you have to pay for stuff. And some you don’t even need to buy. Also the biggest thing I hate about video leap is that you have to pay to remove the watermark. I will say it is good but it’s not at the same time.

    Sentiment
    • None
    Content
    • Charging Complaints
    May 25, 2024
  • Bait and switch

    Bought this app March 2024. 90$ for a year. Awesome. Loved it. Then they decide to watermark EVERY SINGLE VIDEO you make, May 2024, and if you want it removed, pay TEN BUCKS per template or deal with the water mark. It doesn’t show up till you download to your camera roll. They have ZERO free templates so what’s the point if you want to make reels. Super disappointed. Awesome templates but be prepared to fork over more money for every template unless you don’t mind a 5 second advertisement coming across your reel promoting them and the maker of the reel.

    Sentiment
    • Negative
    Content
    • Charging Complaints
    May 25, 2024
  • Program won’t even run

    If you leave the program for just a second and try to get back to it, it completely crashes, it’s gotten worse and worse with each of the last updates now it won’t even boot up at all this problem started with their last update. I’m really sorry I bought this program what a waste of money. Can’t even use the program it won’t run.

    Sentiment
    • Negative
    Content
    • App Crash and Loading Issues
    May 24, 2024
  • Bait and Switch

    It’s fun and amazing until they make you purchase not only a subscription but ALSO makes you pay an extra $9.99 per template that you want to edit further like add text. This should be all included in the subscription.

    Sentiment
    • None
    Content
    • Charging Complaints
    May 24, 2024
  • Please help

    I’ve used this app’s premium features for years, the app just crashed during export and now I can’t open the project, it just sits there loading forever. Please help me with this as I’ve spent hundreds using this app for my videos over the years!!!

    Sentiment
    • Positive
    Content
    • App Performance Issues
    May 23, 2024
  • DO NOT INSTALL THIS APP

    This app offered a free trial but it’s a scam, they charged me $69.99 for an annual subscription that I don’t have and cancelled prior. I reached out to their support and they said that I had to contact Apple. I’ve disputed this now twice, and both times were failure. This is a huge headache and not worth it DO NOT INSTALL

    Sentiment
    • Negative
    Content
    • Subscription and Payment Problems
    May 23, 2024
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Sentiment Analysis (of 30 reviews)
-3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Videoleap: AI Video Editor based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, User Experience Designers, Digital Marketers, Customer Success Specialists to discover insights into what people love, dislike, and need.

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