Frustration over Crashes, Prices, and Lack of Features in Videoleap App
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App users express frustration over crashes, high prices, subscriptionissues, lack of features like stickers, and unexpected charges. They mention slow performance, restricted functionality in free version, and dissatisfaction with recent updates. Complaints include difficulty canceling subscriptions, problems with AI features, and issues with billing and refunds. Users highlight the app's previously positive features like user-friendliness and template options, but many feel disappointed and deceived by recent changes and lack of essential editing tools.
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This app is okay but you have to pay for stuff. And some you don’t even need to buy. Also the biggest thing I hate about video leap is that you have to pay to remove the watermark. I will say it is good but it’s not at the same time.
Sentiment
None
Content
Charging Complaints
May 25, 2024
Bait and switch
Bought this app March 2024. 90$ for a year. Awesome. Loved it. Then they decide to watermark EVERY SINGLE VIDEO you make, May 2024, and if you want it removed, pay TEN BUCKS per template or deal with the water mark. It doesn’t show up till you download to your camera roll. They have ZERO free templates so what’s the point if you want to make reels. Super disappointed. Awesome templates but be prepared to fork over more money for every template unless you don’t mind a 5 second advertisement comi...
Sentiment
Negative
Content
Charging Complaints
May 25, 2024
Program won’t even run
If you leave the program for just a second and try to get back to it, it completely crashes, it’s gotten worse and worse with each of the last updates now it won’t even boot up at all this problem started with their last update. I’m really sorry I bought this program what a waste of money. Can’t even use the program it won’t run.
Sentiment
Negative
Content
App Crash and Loading Issues
May 24, 2024
Bait and Switch
It’s fun and amazing until they make you purchase not only a subscription but ALSO makes you pay an extra $9.99 per template that you want to edit further like add text. This should be all included in the subscription.
Sentiment
None
Content
Charging Complaints
May 24, 2024
Please help
I’ve used this app’s premium features for years, the app just crashed during export and now I can’t open the project, it just sits there loading forever. Please help me with this as I’ve spent hundreds using this app for my videos over the years!!!
Sentiment
Positive
Content
App Performance Issues
May 23, 2024
DO NOT INSTALL THIS APP
This app offered a free trial but it’s a scam, they charged me $69.99 for an annual subscription that I don’t have and cancelled prior. I reached out to their support and they said that I had to contact Apple. I’ve disputed this now twice, and both times were failure. This is a huge headache and not worth it DO NOT INSTALL
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This page displays purchase options and a preview of the customer feedback analysis report for Videoleap: AI Video Editor based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, User Experience Designers, Digital Marketers, Customer Success Specialists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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