Mixed Customer Feedback on Urban Company Services and Support
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Mixed Customer Feedback on Urban Company Services and Support

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The reviews for Urban Company (formerly UrbanClap) reflect a mixed customer experience with notable dissatisfaction regarding pricing, service reliability, and customer support. While some users praised the professionalism and quality of services, others reported issues like hidden charges, inadequate service resolution, and uncommunicative customer service. A significant number of reviews mentioned poor experiences with technicians, particularly regarding bathroom cleaning and appliance repairs. Customers have expressed frustration over canceled bookings and lack of support when problems persisted after service. Overall, the feedback indicates a need for improvements in service consistency and customer care to enhance the user experience.

Source: Google Play Reviews of Urban Company (Prev UrbanClap)

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Customer Feedback Analysis of Urban Company (Prev UrbanClap)

Dive into comprehensive customer feedback analysis on Urban Company services, revealing insights on service quality and support.

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Custom Date - Jun 19, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Polite, helpful, and competent. Very Happy with the service.

    Sentiment
    • Positive
    Content
    • Service Quality
    May 27, 2025

  • Very bad experience with UC Services. The technician recommended changing the thermostat, and we agreed, but after a few days the fridge stopped cooling again. It works briefly, then stops we trying to get help under warranty, but their support is nearly impossible to reach. No clear response, no resolution. they both were not able to resolve issues and said there is no gas asked me to refill(around 6000 /-) but after a few days the fridge stopped cooling again

    Sentiment
    • Negative
    Content
    • Customer Support
    May 27, 2025

  • the associates are scammers thy asking to cancel the service and thn thy do the job by themselves to earn extra money......bad associates

    Sentiment
    • Negative
    Content
    • Service Quality
    May 27, 2025

  • I’m extremely disappointed, this is the second time my booking has been cancelled without any prior notice. Why do you accept bookings when there are no available slots? It’s completely unacceptable and shows a serious lack of reliability. 😞

    Sentiment
    • Negative
    Content
    • Timeliness
    May 27, 2025

  • Tv repair mechanic cheated us saying 3000Rs for small repair. we only resolved ourselves without aid of any mechanic

    Sentiment
    • Negative
    Content
    • Mechanics Competence
    May 27, 2025

  • I was studying in Bhubaneswar so I booked the service for window, it was good but now currently living at my home I have carrier split ac, I want to service but urban company does not serve in this location. I want to acknowledge the location as it is near Patna, Capital of Bihar. They are serving there but it is merely 13km away from Patna. Please come to the serve Hajipur, Bihar.

    Sentiment
    • None
    Content
    • Service Range
    May 26, 2025
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Sentiment Analysis (limited preview)
17 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Urban Company (Prev UrbanClap) based on online reviews collected from Google Play. The analysis helps Market Researchers, Service Quality Analysts, Customer Experience Managers, Business Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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