Mixed Customer Feedback on Urban Company Services and Support
  • 100 users bookmarked
  • Who is this report for?
    • Market Researchers
    • Service Quality Analysts
    • Customer Experience Managers
    • Business Strategists
    • Product Managers
Mixed Customer Feedback on Urban Company Services and Support

Unlock Insights with Urban Company Feedback Analysis Report

The reviews for Urban Company (formerly UrbanClap) reflect a mixed customer experience with notable dissatisfaction regarding pricing, service reliability, and customer support. While some users praised the professionalism and quality of services, others reported issues like hidden charges, inadequate service resolution, and uncommunicative customer service. A significant number of reviews mentioned poor experiences with technicians, particularly regarding bathroom cleaning and appliance repairs. Customers have expressed frustration over canceled bookings and lack of support when problems persisted after service. Overall, the feedback indicates a need for improvements in service consistency and customer care to enhance the user experience.

Source: Google Play Reviews of Urban Company (Prev UrbanClap)

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Urban Company (Prev UrbanClap)

Dive into comprehensive customer feedback analysis on Urban Company services, revealing insights on service quality and support.

Custom Date - Jun 19, 2025
Featured Content
  • Polite, helpful, and competent. Very Happy with the service.

    Sentiment
    • Positive
    Content
    • Service Quality
    May 27, 2025
  • Very bad experience with UC Services. The technician recommended changing the thermostat, and we agreed, but after a few days the fridge stopped cooling again. It works briefly, then stops we trying to get help under warranty, but their support is nearly impossible to reach. No clear response, no resolution. they both were not able to resolve issues and said there is no gas asked me to refill(around 6000 /-) but after a few days the fridge stopped cooling again

    Sentiment
    • Negative
    Content
    • Customer Support
    May 27, 2025
  • the associates are scammers thy asking to cancel the service and thn thy do the job by themselves to earn extra money......bad associates

    Sentiment
    • Negative
    Content
    • Service Quality
    May 27, 2025
  • I’m extremely disappointed, this is the second time my booking has been cancelled without any prior notice. Why do you accept bookings when there are no available slots? It’s completely unacceptable and shows a serious lack of reliability. 😞

    Sentiment
    • Negative
    Content
    • Timeliness
    May 27, 2025
  • Tv repair mechanic cheated us saying 3000Rs for small repair. we only resolved ourselves without aid of any mechanic

    Sentiment
    • Negative
    Content
    • Mechanics Competence
    May 27, 2025
  • I was studying in Bhubaneswar so I booked the service for window, it was good but now currently living at my home I have carrier split ac, I want to service but urban company does not serve in this location. I want to acknowledge the location as it is near Patna, Capital of Bihar. They are serving there but it is merely 13km away from Patna. Please come to the serve Hajipur, Bihar.

    Sentiment
    • None
    Content
    • Service Range
    May 26, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
17 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from Google Play and many other platforms.

  1. Google Play Reviews 71
  2. App Store Reviews 85
  3. Google Play Reviews 74
How Kimola Works?
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Urban Company (Prev UrbanClap) based on online reviews collected from Google Play. The analysis helps Market Researchers, Service Quality Analysts, Customer Experience Managers, Business Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.