Mixed User Feedback for Turkcell's Mobile App
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Mixed User Feedback for Turkcell's Mobile App

Turkcell's mobile application receives mixed reviews from users, with some praising its functionality and convenience, while others criticize its frequent errors and high prices. Users appreciate the illusion of winning from 'salla kazan' feature. The app is seen as a symbol of national pride, but complaints about misleading promotions and technical issues persist. Overall, users express frustration with login problems, campaign ads, and perceived lack of transparency. Suggestions include improving the app's simplicity and offering better rewards. Despite loyalty, some users are considering switching to other providers due to dissatisfaction with Turkcell's practices.

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Custom Date - May 20, 2024
Featured Content
  • Süper

    Son güncellemesi Turkcell simgesi çok güzel olmuş çok beğendim rengini falan umarım böyle kalır inşallah

    Sentiment
    • Positive
    Content
    • User Experience
    Apr 17, 2024
  • Test etmediniz mi aplikasyonu?😤👎👎👎

    Program hata veriyor
    Giriş yapılamıyor
    Es kaza girdin alt menüye girince teknik hata!!!

    Kampanya reklamları yapacağınıza işinizi ve uygulamayı adam gibi yapın.

    1,5 saattir uğraşıyorum. Yorgun argın bir keyif yapacaktık içine ettiniz. 👎👎

    Sentiment
    • Negative
    Content
    • Application Errors
    Apr 16, 2024
  • Salla kazan

    Ya abi şu salla kazanı ya birine paylaşılabilir yapın yada adam gibi internet versin ramazanda ne güzel paylaşıyorduk şimdi yok internetimiz ölmuyor paylaşıyoruz ne güzel oluyor şimdi yok arkadaş adam gibi internette vermiyor abi Allah aşkına düzeltin şunu ya

    Sentiment
    • Positive
    Content
    • Mobile Data Packages
    Apr 14, 2024
  • Teşekkür

    Sadece / ön ödemeli hatlarda şu sonradan eklenen vergi borcunuda satın aldığımız pakete dahil etseniz hiç bir sorun kalmayacak

    Sentiment
    • Positive
    Content
    • Cost of Services
    Apr 14, 2024
  • Bayram anlayışınız

    göbekli bir tane dede koy, onun elini öpen bir küçük kız. al bakalım sana salla kazan da 1 gb bu mudur yani

    Sentiment
    • Negative
    Content
    • Prize Giveaways
    Apr 11, 2024
  • İNTERNET

    SÜPERONLİNE KULLANAN BİRİSİYSENİZ MUHAKKAK 4 GÜNDE BİR İNTERNET GİDİYOR AKŞAMA KADAR YAPILMIYOR BİLEREK TEKNİK EKİP ERTESİ GÜNE BIRAKIYOR VE MÜŞTERİ HİZMETLERİ BİZLERİ SALAK YERİNE KOYUP TEKNİK ÇALIŞMA DEVAM EDİYOR DİYOR AMA ERTESİ GÜNÜNE KADAR ÇALIŞMA YOK İNSANLAR REZİLLİK ÇEKİYOR

    Sentiment
    • Negative
    Content
    • Internet Connection Issues
    Apr 08, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Turkcell based on online reviews collected from App Store. The analysis helps Mobile Application Developers, Customer Experience Managers, Marketing Strategists, Product Managers, Telecommunications Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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