Mixed Reviews Highlight Customer Service and Platform Concerns at TradeZero
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Mixed Reviews Highlight Customer Service and Platform Concerns at TradeZero

TradeZero receives mixed reviews from customers, with some praising the customer service for being helpful and patient, while others complain about issues like system bugs, unauthorized trades, hidden fees, and liquidation problems. Many customers highlight the importance of responsive and knowledgeable support staff in addressing their queries and concerns. Overall, TradeZero's service quality seems to vary depending on individual experiences, with a focus on customer service and platform reliability standing out.

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Custom Date - May 23, 2024
Featured Content
  • Very efficient service and answered by…

    Very efficient service and answered by question clearly.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 24, 2024
  • Neha is very professional and…

    Neha is very professional and knowledgeable! I appreciate her help as a new user her response are very helpful for me to understand what I need.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 23, 2024
  • Very quick and accurate to clear up…

    Very quick and accurate to clear up answers to my questions. Very polite and eager to help to best of ability!

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 23, 2024
  • Great customer service by Raul

    Great customer service by Raul. I didnt use their platform yet but excited to use.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 09, 2024
  • Pppppppppjg hup 1 SwiftKey Flow…

    Pppppppppjg hup 1 SwiftKey Flow SwiftKey picture and I will send you my picture too sweety l love you too sweety for a new company call BLINE 1

    Sentiment
    • Negative
    Content
    • Platform Bugs
    Jan 08, 2024
  • She is very wonderful

    She is very wonderful, she hears well, understands the problem, and deals with it calmlyOne of the best customer service I have ever met

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 09, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for TradeZero  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Investment Advisors, Customer Service Managers, Fintech Developers, Regulatory Compliance Officers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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