Mixed Reviews Highlighting Quality, Delivery, and Customer Service Challenges at Vortex Refrigeration
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Mixed Reviews Highlighting Quality, Delivery, and Customer Service Challenges at Vortex Refrigeration

Vortex Refrigeration receives mixed reviews, with customers praising the quality and timely delivery of products, but some facing issues with communication, damaged items, and warranty concerns. While many appreciate the customer service and the performance of the refrigeration units, others express frustration over delivery delays, damaged products, and warranty disputes. Communication gaps in shipping information and slow responses from customer service teams also emerged as recurring themes. Overall, Vortex Refrigeration's products are generally well-received for their quality and performance, but improvements in communication and customer support are areas that need attention.

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  • Refrigeration Technicians
  • Retail Purchasing Managers
  • Quality Assurance Specialists

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Custom Date - May 20, 2024
Featured Content
  • Happy with Vortex

    Great serviceGreat customer service....Timely delivery....Great follow-upHad a pleasant experience with Vortex....highly recommend

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Mar 12, 2021
  • I highly recommend Vortex

    I highly recommend Vortex ! I received my Freezer no problems! Will definitely do business with this company in the future!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 07, 2019
  • Barely got fridge

    Barely got fridge. I’m rating on shipping and look of fridge. It’s a beautiful fridge and the wrapping was done great.

    Sentiment
    • Positive
    Content
    • Shipping and Packaging
    Aug 12, 2018
  • Pleasantly surprised

    Ordered a 27” prep line and was extremely happy with the product when it arrived. Quick shipping and service.

    Sentiment
    • Positive
    Content
    • Shipping and Packaging
    Aug 10, 2018
  • Great Freezer only problem front…

    Great Freezer only problem front cover is not easy to open and put it back

    Sentiment
    • Positive
    Content
    • Product Quality and Performance
    Feb 16, 2018
  • The refrigeration unit runs good Mike…

    The refrigeration unit runs good Mike did a good job BUT the unit when uncrated has a large dent bottom of front door ,upper right side .bottom left plus sealer on the inside never cleaned up now its dried and can't be removed

    Sentiment
    • Positive
    Content
    • Product Quality and Performance
    Feb 15, 2018
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Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vortex Refrigeration  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Customer Experience Managers, Refrigeration Technicians, Retail Purchasing Managers, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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