US Mobile Reviews: Strong Service Mixed with Customer Support Concerns
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US Mobile Reviews: Strong Service Mixed with Customer Support Concerns

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US Mobile has received mixed reviews, with several users praising its customer service and responsiveness, especially during challenges like number porting and sim activation. Many customers reported positive interactions with agents who were patient, knowledgeable, and willing to assist with various issues. However, some reviews highlighted significant frustrations regarding unresolved problems, prolonged wait times, and ineffective support. Customers expressed disappointment with specific incidents where service was delayed or incorrectly handled. Overall, while many users enjoyed the low-cost plans and comprehensive service, there are notable concerns regarding reliability and efficiency, suggesting that improvements in customer support processes could enhance user satisfaction.

Source: Trustpilot Reviews of US Mobile 

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Customer Feedback Analysis of US Mobile 

Explore our analysis of US Mobile reviews covering customer service, network performance, and more to boost satisfaction.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Tired of having to call US Mobile to…

    Tired of having to call US Mobile to reset my daughter’s text limit.

    Sentiment
    • Negative
    Content
    • Frustrating Experience
    Nov 28, 2024
  • Customer Service was exceptional

    Customer Service was exceptional. Easy to follow instructions and very patient. All my questions answered

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 18, 2024
  • Legitamitely one of the best phone…

    Legitamitely one of the best phone company sign ups i've experienced. Great work!

    Sentiment
    • Positive
    Content
    • Value for Money
    Nov 12, 2024
  • I do not recommend it

    I do not recommend it. The referral system doesn't work. You refer a friend and they don't give you the rewards.

    Sentiment
    • Negative
    Content
    • Referral Program
    Nov 07, 2024
  • Solid service and customer service

    Solid service and customer service has been quick to answer my questions.

    Sentiment
    • Positive
    Content
    • Responsive Support
    Nov 01, 2024
  • Great all around !

    Great customer service! Plus good phone service ! Cheap , and it works just as any other network!

    Sentiment
    • Positive
    Content
    • Value for Money
    Oct 30, 2024
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Sentiment Analysis (limited preview)
58 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for US Mobile  based on online reviews collected from Trustpilot. The analysis helps Telecommunications Managers, Customer Experience Strategists, Market Research Analysts, Business Development Managers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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