Mixed Reviews for New York Scent: Praise for Quality, Criticism for Communication
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Mixed Reviews for New York Scent: Praise for Quality, Criticism for Communication

New York Scent receives mixed reviews with praise for product quality and scents, but criticism for slow order processing and lack of communication. Customers appreciate the fast shipping, great smelling products, and the variety of fragrances offered. Some mention issues with out-of-stock items and the desire for sales or discounts. Overall, the company is commended for its quality oils and affordable prices, with room for improvement in customer service responsiveness and order processing times.

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Amazing every TIME!

    Everything was great about my order! Fast and packaged perfect as always! Thank you so much again.

    Sentiment
    • Positive
    Content
    • Packaging
    Apr 09, 2024
  • Excellent quality and fast service

    I recently purchased some incense from your company and I couldn’t be happier with my online experience.Your website was easy to navigate and I was able to find the items I needed. Checkout was smooth and shipping was fast. I highly recommend this store!!!!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 19, 2024
  • It took a month to get 5 1oz bottles

    It took a month to get 5 1oz bottles. Order processing is extremely slow and they never reply to any messages. I've been trying to order more for the last two months.

    Sentiment
    • Negative
    Content
    • Customer Service and Communication
    Mar 18, 2024
  • So very close...

    So very close! Just a little more plum scent and I think it would match better. I actually am trying to find the plum scent to add, just in case you have it, please let me know asap. I've already made a beautiful cream that I use each day. Thank you

    Sentiment
    • Positive
    Content
    • Fragrance Variety and Availability
    Mar 11, 2024
  • Lack of communication is disturbing

    Lack of communication is disturbing, no status on order shipment

    Sentiment
    • Negative
    Content
    • Customer Service and Communication
    Oct 09, 2023
  • Shipped timely and in perfect…

    Shipped timely and in perfect condition. FO smells delightful too!

    Sentiment
    • Positive
    Content
    • Shipping and Delivery Speed
    Sep 15, 2023
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Sentiment Analysis (of 30 reviews)
83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for New York Scent  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Developers, Brand Managers, Retail Managers, Customer Experience Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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