Review of the mySwica App: User-Friendly Design with Some Issues
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Review of the mySwica App: User-Friendly Design with Some Issues

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The mySwica app has a user-friendly design but still has some fundamental issues. The login with FaceID often fails, and switching between tasks leads to a blank screen. The app is slow and takes a long time to load certain pages. Despite promises of improvement, the biometric login problem persists. However, the app has a convenient document scanning feature. Overall, it is a good app but needs further enhancements and bug fixes.

Source: App Store Reviews of ‎mySWICA

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Customer Feedback Analysis of ‎mySWICA

In-depth analysis of mySwica app user feedback. Discover insights on usability, features & performance. Ideal for app improvement.

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Custom Date - Dec 26, 2024
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  • Beste Krankenkasse

    Klare Richtlinien. Unkompliziert und freundlich im Umgang.
    Die App finde ich sehr ansprechend, einfach, durchdacht und logisch in der Bedienung.
    Ich finde alle Infos ob Korrespondenz, Abrechnungen, KK-Karte, PrÀmien usw. auf Anhieb.

    Sentiment
    • Positive
    Content
    • App Performance
    Jun 30, 2023
  • Appli lente et bug

    L’application bug trop souvent; elle est trĂšs lente Ă  charger une page/recherche, il faut sans cesse se reconnecter avec le code Sms sans avoir mĂȘme quittĂ© l’app depuis longtemps.
    Le guide des thĂ©rapeutes pris en charge pas l’assurance est difficile Ă  naviguer sans tout recommencer Ă  chaque fois

    Dommage parce que l’assurance est bien

    Sentiment
    • Negative
    Content
    • App Performance
    Jun 03, 2023
  • MySwica Portal funktioniert in Chrome und Edge nicht

    Ich brauche immer zwei AnlĂ€ufe fĂŒr das Login und ein Wechsel zwischen den Tasks fĂŒhrt zu einem grauen Bildschirm ohne jeglichen Inhalt
    Fazit- unbrauchbar

    Sentiment
    • Negative
    Content
    • Login Issues
    Jun 03, 2023
  • Login not persistent

    Overall a pretty sweet app.. if only the login would be persistent and not throw you out every couple of days/weeks..

    Sentiment
    • Negative
    Content
    • Login Issues
    Jun 02, 2023
  • Einloggen wichtig

    Schon richtig, dass man dich stĂ€ndig neu einloggen muss. Zuhause lĂ€sst man den SchlĂŒssel auch nicht in der HaustĂŒre stecken. Wenn das Handy mal wegkommt, ist das Theater auch wieder gross.

    Sentiment
    • Positive
    Content
    • Login Issues
    May 11, 2023
  • Kamerafunktion nervtötend

    Hallo,

    App ist ganz gut und ĂŒbersichtlich.
    Soweit prima. Allerdings die Kamerafunktion zum Belege scannen einfach schrecklich. Habe noch nie mit einer so schlechten Kamerafunktion arbeiten mĂŒssen. Nebenbei, ich bin Berufsfotograf. Vielleicht kann man das zukĂŒnftig etwas verbessern. Freundliche GrĂŒsse

    Sentiment
    • Negative
    Content
    • Camera Functionality
    May 10, 2023
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-17 Net Promoter
Score
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