Review of the mySwica App: User-Friendly Design with Some Issues
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Review of the mySwica App: User-Friendly Design with Some Issues

The mySwica app has a user-friendly design but still has some fundamental issues. The login with FaceID often fails, and switching between tasks leads to a blank screen. The app is slow and takes a long time to load certain pages. Despite promises of improvement, the biometric login problem persists. However, the app has a convenient document scanning feature. Overall, it is a good app but needs further enhancements and bug fixes.

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Custom Date - May 19, 2024
Popular Phrases (of 30 reviews)
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  • Beste Krankenkasse

    Klare Richtlinien. Unkompliziert und freundlich im Umgang.
    Die App finde ich sehr ansprechend, einfach, durchdacht und logisch in der Bedienung.
    Ich finde alle Infos ob Korrespondenz, Abrechnungen, KK-Karte, Prämien usw. auf Anhieb.

    Sentiment
    • Positive
    Content
    • App Performance
    Jun 30, 2023
  • Appli lente et bug

    L’application bug trop souvent; elle est très lente à charger une page/recherche, il faut sans cesse se reconnecter avec le code Sms sans avoir même quitté l’app depuis longtemps.
    Le guide des thérapeutes pris en charge pas l’assurance est difficile à naviguer sans tout recommencer à chaque fois…
    Dommage parce que l’assurance est bien

    Sentiment
    • Negative
    Content
    • App Performance
    Jun 03, 2023
  • MySwica Portal funktioniert in Chrome und Edge nicht

    Ich brauche immer zwei Anläufe für das Login und ein Wechsel zwischen den Tasks führt zu einem grauen Bildschirm ohne jeglichen Inhalt
    Fazit- unbrauchbar

    Sentiment
    • Negative
    Content
    • Login Issues
    Jun 03, 2023
  • Login not persistent

    Overall a pretty sweet app.. if only the login would be persistent and not throw you out every couple of days/weeks..

    Sentiment
    • Negative
    Content
    • Login Issues
    Jun 02, 2023
  • Einloggen wichtig

    Schon richtig, dass man dich ständig neu einloggen muss. Zuhause lässt man den Schlüssel auch nicht in der Haustüre stecken. Wenn das Handy mal wegkommt, ist das Theater auch wieder gross.

    Sentiment
    • Positive
    Content
    • Login Issues
    May 11, 2023
  • Kamerafunktion nervtötend

    Hallo,

    App ist ganz gut und übersichtlich.
    Soweit prima. Allerdings die Kamerafunktion zum Belege scannen einfach schrecklich. Habe noch nie mit einer so schlechten Kamerafunktion arbeiten müssen. Nebenbei, ich bin Berufsfotograf. Vielleicht kann man das zukünftig etwas verbessern. Freundliche Grüsse

    Sentiment
    • Negative
    Content
    • Camera Functionality
    May 10, 2023
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Sentiment Analysis (of 30 reviews)
-17 Net Promoter
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