Review of an Unreliable and Frustrating App
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Review of an Unreliable and Frustrating App

The app doesn't function properly with 2fa enabled, making it unsafe and potentially exposing PII. It is slow, crashes frequently, and has login issues. Support is unhelpful and the user interface is poorly designed. There are concerns about security and stability. Despite some positive experiences, overall the app is unreliable and frustrating to use.

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  • UX/UI Designers
  • Product Managers
  • Customer Support Managers
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Custom Date - Apr 15, 2024
Featured Content
  • Thanks for helping to get the ID cards on time.

    Sentiment
    • Positive
    Content
    • Customer Support
    Jan 10, 2024
  • Workplace and post are excellent features to relay on

    Sentiment
    • Positive
    Content
    • Workplace Features
    Jan 10, 2024
  • Awesome app! Super smooth! The UI/UX has improved a lot and much easier to navigate.

    Sentiment
    • Positive
    Content
    • UI/UX Design
    Dec 19, 2023
  • Best app ever in the history of app store

    Sentiment
    • Positive
    Content
    • App Performance
    Dec 19, 2023
  • please fix the issue that it only shows partial IDs for individuals in the family plan

    Sentiment
    • None
    Content
    • Functionality
    Nov 29, 2023
  • On Android 13 it says no permissions when trying to upload document/receipt for FSA claim.

    Sentiment
    • Negative
    Content
    • Functionality
    Apr 29, 2023
  • See All Reviews
Sentiment Analysis
-37 Net Promoter
Score
Popular Topics
Languages
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sequoia Mobile based on online reviews collected from Google Play. The analysis helps Mobile App Developers, UX/UI Designers, Product Managers, Customer Support Managers, Data Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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