Critical Issues with 'My Singtel' App: User Frustration and Service Quality Concerns
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Critical Issues with 'My Singtel' App: User Frustration and Service Quality Concerns

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The app 'My Singtel' is receiving overwhelmingly negative feedback from users, primarily due to issues with bill viewing and payment processing. Users report frequent app crashes, login problems, and unresponsive bill pages after recent updates. Many express frustration over the app's poor user interface and lack of functionality, leading to payment delays and inconvenience. Additionally, users criticize the slow response from customer support and the overall unreliability of the app. These issues are impacting user experience and raising concerns about Singtel's service quality in a technologically advanced market.

Source: Google Play Reviews of My Singtel

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Customer Feedback Analysis of My Singtel

Explore critical insights on 'My Singtel' app issues with our detailed customer feedback analysis report.

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Custom Date - Jan 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Why keep having error msg when open My SingTel apps for my Oppo phone and Pad? Can someone resolve it?

    Sentiment
    • Negative
    Content
    • Technical Errors
    Aug 01, 2024

  • Lousy chat support. Service not there. Disppointed in switching.

    Sentiment
    • Negative
    Content
    • Customer Service Concerns
    Jul 31, 2024

  • App just stop functioning when I press bill payments.

    Sentiment
    • Negative
    Content
    • Technical Errors
    Jul 30, 2024

  • The app just hangs and displays a blank screen when I choose Bill tab on the bottom.

    Sentiment
    • Negative
    Content
    • Technical Errors
    Jul 30, 2024

  • Latest update totally broke the app. Can't view bills now. Good job

    Sentiment
    • Negative
    Content
    • Technical Errors
    Jul 28, 2024

  • Absolutely horrible app and website. Could not access to payment page at all.

    Sentiment
    • Negative
    Content
    • Payment Difficulties
    Jul 27, 2024
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Sentiment Analysis (limited preview)
-100 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for My Singtel based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, UX/UI Designers, Customer Service Executives, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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