Mixed Reviews for Heliostatix: Effective Product with Delivery and Customer Service Concerns
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Mixed Reviews for Heliostatix: Effective Product with Delivery and Customer Service Concerns

Heliostatix receives mixed reviews on Trustpilot, with customers praising the product's effectiveness in treating cataracts in pets while complaining about long delivery times, unresponsive customer service, and issues with customs. Positive feedback highlights improvement in pets' vision and relief from eye conditions. However, negative comments mention non-delivery of products, lack of response to inquiries, and difficulties in obtaining refunds or dealing with additional charges. Overall, the company's eye drops seem beneficial for pets with cataracts, but customer service and delivery issues need improvement.

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Custom Date - May 25, 2024
Featured Content
  • Excellent customer service

    Excellent customer service. Excellent product, as we observed improvement immediately.

    Sentiment
    • Positive
    Content
    • Product Effectiveness
    Mar 07, 2023
  • The etedrops are very efficient

    The etedrops are very efficient. My 14 year old dog is very happy as his sight hasn’ t gotten any worse.

    Sentiment
    • Positive
    Content
    • Product Effectiveness
    Feb 14, 2023
  • Item did not arrive

    Item did not arrive, no answer from customer support, lost a lot of money - beware!

    Sentiment
    • Negative
    Content
    • Order Delivery
    Feb 09, 2023
  • Fast turn-around for my order

    The company turned-around the order quickly and I received the order when expected.

    Sentiment
    • Positive
    Content
    • Order Delivery
    Dec 13, 2022
  • Waiting for my drops.They seem to work…

    Waiting for my drops.They seem to work great except for Tip Cloging.ordered.Havent recieved second order week ago

    Sentiment
    • Positive
    Content
    • Product Quality
    Aug 23, 2022
  • Great service fast delivery 3 days from across the globe only wish our postal service was as good

    Great service fast delivery 3 days

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Jul 01, 2022
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Sentiment Analysis (of 30 reviews)
48 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Heliostatix  based on online reviews collected from Trustpilot. The analysis helps Veterinarians, Pet Care Product Retailers, Customer Service Managers, Marketing Professionals, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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