Mixed Reviews of GUNNAR Optiks: Quality Products but Communication Issues
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Mixed Reviews of GUNNAR Optiks: Quality Products but Communication Issues

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GUNNAR Optiks receives mixed reviews ranging from praise for product quality, fast shipping, and lens technology to criticism about wrong items sent, poor communication, and website issues. Customers appreciate the lens technology for blue light blocking and diverse styles. Positive feedback highlights fast shipping, quality products, and responsive customer service. However, criticism includes wrong frame deliveries, lack of communication about order status, and website navigation difficulties. Some customers also mention issues with loose lenses and delays in warranty processes. Overall, GUNNAR Optiks offers a range of quality products with notable lens technology, but improvements in communication and website functionality could enhance customer experience.

Source: Trustpilot Reviews of GUNNAR Optiks 

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Customer Feedback Analysis of GUNNAR Optiks 

Explore the in-depth analysis of GUNNAR Optiks customer feedback focusing on product quality, service, and more.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • The lenses are loose and they crackle…

    The lenses are loose and they crackle constantly when being cleaned. They want me to send back my glasses and be blind for a few weeks to be able to use the warranty.

    Sentiment
    • Negative
    Content
    • Product Quality
    Apr 18, 2024
  • Great service

    Great product and service, shipping was fast and reliable. After three days I did notice a slight scratches on the left lens but otherwise there are great

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 08, 2024
  • Everything customer service

    Everything customer service, never received an email confirming the address. So ordered was delayed !!! Never will recommend or buy from your company.

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 05, 2024
  • Too many options, not enough clarity.

    The lens simulator did not work very well. I would also like a filter to search by lens width.

    Sentiment
    • None
    Content
    • Website Usability
    Apr 02, 2024
  • Couldn’t track package

    Couldn’t track package, so I never knew when to expect my glasses.The glasses, however, are awesome, thus far.

    Sentiment
    • None
    Content
    • Shipping Experience
    Mar 29, 2024
  • Great pair of glasses, well made!

    Ordered for playing star Citizen, great glasses. Wish they had more styles for readers. These are quality made glasses.

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 25, 2024
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Sentiment Analysis (limited preview)
54 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for GUNNAR Optiks  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Development Specialists, Customer Service Executives, E-commerce Analysts, Optical Retail Store Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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