Mixed Reviews of GUNNAR Optiks: Quality Products but Communication Issues
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GUNNAR Optiks receives mixed reviews ranging from praise for product quality, fast shipping, and lens technology to criticism about wrong items sent, poor communication, and website issues. Customers appreciate the lens technology for blue light blocking and diverse styles. Positive feedback highlights fast shipping, quality products, and responsive customer service. However, criticism includes wrong frame deliveries, lack of communication about order status, and website navigation difficulties. Some customers also mention issues with loose lenses and delays in warranty processes. Overall, GUNNAR Optiks offers a range of quality products with notable lens technology, but improvements in communication and website functionality could enhance customer experience.
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The lenses are loose and they crackle constantly when being cleaned. They want me to send back my glasses and be blind for a few weeks to be able to use the warranty.
Sentiment
Negative
Content
Product Quality
Apr 18, 2024
Great service
Great product and service, shipping was fast and reliable. After three days I did notice a slight scratches on the left lens but otherwise there are great
Sentiment
Positive
Content
Product Quality
Apr 08, 2024
Everything customer service
Everything customer service, never received an email confirming the address. So ordered was delayed !!! Never will recommend or buy from your company.
Sentiment
Negative
Content
Customer Service
Apr 05, 2024
Too many options, not enough clarity.
The lens simulator did not work very well. I would also like a filter to search by lens width.
Sentiment
None
Content
Website Usability
Apr 02, 2024
Couldn’t track package
Couldn’t track package, so I never knew when to expect my glasses.The glasses, however, are awesome, thus far.
Sentiment
None
Content
Shipping Experience
Mar 29, 2024
Great pair of glasses, well made!
Ordered for playing star Citizen, great glasses. Wish they had more styles for readers. These are quality made glasses.
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This page displays purchase options and a preview of the customer feedback analysis report for GUNNAR Optiks based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Development Specialists, Customer Service Executives, E-commerce Analysts, Optical Retail Store Owners to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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