Costa Sunglasses Online Reviews Summary
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Costa Sunglasses Online Reviews Summary

Costa Sunglasses received mixed reviews, with customers praising the quality of the product and exceptional customer service in most cases. While some had positive experiences with easy website navigation, quick deliveries, and hassle-free warranty claims, others expressed dissatisfaction over delayed responses, issues with order cancellations, and perceived declines in quality after the company was bought out. Overall, Costa's customer service stood out, with many customers appreciating the efforts to resolve issues and offer discounts for replacements or new purchases.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Refreshing speaking to customer service…

    Refreshing speaking to customer service people from the USA. Thank you for hiring the great Americans of our country.

    Sentiment
    • Positive
    Content
    • Communication and Transparency
    Apr 24, 2024
  • Quick,easy and fast service coupled…

    Quick,easy and fast service coupled with a great product! What could be better? Costa Del Mar are the only glasses I wear!

    Sentiment
    • Positive
    Content
    • Ordering and Shipping Experience
    Apr 24, 2024
  • Favorite hat!

    Excellent experience, and I love your products—superb fit and exceptional materials.

    Sentiment
    • Positive
    Content
    • Product Quality and Durability
    Apr 18, 2024
  • Professional and knowledgeable…

    Professional and knowledgeable staff…owned costa glasses for decades…great produce and great service…

    Sentiment
    • Positive
    Content
    • Product Quality and Durability
    Apr 13, 2024
  • CALIDAD ES COSTA DEL MAR

    LA CALIDAD DEL PRODUCTO MUY BUENA Y EL TIEMPO DE ENTREGA SUPER RAPIDO, EXCELENTE SERVICIO

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 10, 2024
  • Great Overall Experience

    The website was easy to use and laid out well. I would filter by size first, makes it easier when trying to decide what ones you want based on what fits.

    Sentiment
    • Positive
    Content
    • Ease of Ordering Online
    Apr 04, 2024
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Costa Sunglasses  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Product Development Specialists, Marketing Analysts, Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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