Executive Summary of Guest Experiences at The Clarion Hotel, Nairobi
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Executive Summary of Guest Experiences at The Clarion Hotel, Nairobi

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The Clarion Hotel offers a central location in Nairobi, making it convenient for business travelers. Guests appreciate the friendly and professional staff, spacious and clean rooms, and a generally good dining experience. However, reviews highlight inconsistencies in Wi-Fi connectivity, food quality, and some maintenance issues. While many expressed satisfaction with the gym facilities, others reported problems with hot water and restaurant service. Despite these challenges, several reviewers praised the hotel's ambiance and value for money, recommending it for its overall hospitality. Improvements are needed in areas like food presentation and internet service to enhance the guest experience further.

Source: Tripadvisor Reviews of The Clarion Hotel

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Customer Feedback Analysis of The Clarion Hotel

Explore our comprehensive guest feedback analysis for The Clarion Hotel, Nairobi. Insights on room quality, staff, and more.

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Custom Date - Dec 26, 2024
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  • Great Experience!

    Everything is just perfect with great customer service staff. Great experience.Clean rooms, good and fresh food, friendly front office team. The location is also very convenient and safe even for Travellers.

    Sentiment
    • Positive
    Content
    • Staff Service
    Sep 01, 2023
  • Thumbs up

    My 3-day stay was terrific. A fitting budget accommodation, cozy and homely set-up and friendly staff make you feel like you belong here.The hotel's location in the middle of town makes strolls into town easy. I enjoyed my stay.

    Sentiment
    • Positive
    Content
    • Ambiance
    Dec 01, 2022
  • Review

    The service @ Clarion was top notch congrats i enjoyed my stay. The receptionist are prompt to answering to any quiry. Waitress by Name Agnes, very professional indeed in offering Exemplary service.Congrats Team Clarion.RegardsBrian Kitau

    Sentiment
    • Positive
    Content
    • Staff Service
    Jun 01, 2022
  • Excellent Hotel in Nairobi CBD

    Accommodation rooms are exquisite and services top notch. We loved the hospitality and food. Good Wi fi experience, gym was accessible, the ambience was great. Kindly pimp the lounge over the balcony.

    Sentiment
    • Positive
    Content
    • Room Quality
    Jul 01, 2021
  • EXCELLENT SERVICES

    Right from the entrance, I met the friendly staff who accorded undisputedly great services. The rooms were well made and ventilated with a great view of the Nairobi skyline. Great meals were served at their well set and calm restaurant.

    Sentiment
    • Positive
    Content
    • Staff Service
    Sep 01, 2020
  • Excellent facility

    Great service and wonderful staff keep it up with the good services,the rooms are spacious and recommend executive rooms.i always the gym facilities.i also like location in which make easy to move around.

    Sentiment
    • Positive
    Content
    • Room Quality
    Feb 01, 2020
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50 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Clarion Hotel based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Marketing Professionals, Customer Service Representatives, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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