Calile Hotel: Luxurious Stay with Top-notch Dining and Service in Brisbane
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Calile Hotel: Luxurious Stay with Top-notch Dining and Service in Brisbane

Unlock Insights with The Calile Hotel Feedback Analysis

48 James St, Fortitude Valley QLD 4006, Australia

The Calile Hotel receives overwhelmingly positive feedback, with guests praising the comfortable rooms, excellent service, top-notch dining options, and convenient location in Fortitude Valley. However, there are some mentions of service inconsistencies, such as issues with staff engagement and certain restrictions on guest experiences. Overall, the hotel is commended for its design, amenities, and overall experience, making it a top choice for visitors seeking a luxurious stay in Brisbane.

Source: Google Business Reviews of The Calile Hotel

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Customer Feedback Analysis of The Calile Hotel

Explore our in-depth analysis of the Calile Hotel's customer feedback. Discover service insights and improve your hospitality strategy.

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  • I attended a corporate event with Brisbane PA Network recently at The Calile Hotel and was really impressed!The venue has used cork as a feature for flooring and design, which at first glance looks like marble without the echo and noise.The floor area has stunning views of the city and is spacious to create an event of any design (including a marque if you so desire).The rooms are well thought, and modern and very reasonably priced. A lot of thought has been put into carbon footprint and environmental impacts.The food was incredible (even for someone like myself who has dietary requirements!) but it was the team who stole the show! Knowledgeable, friendly and effortlessly delivering a fantastic atmosphere and event.

    Sentiment
    • Positive
    Content
    • Service Excellence

  • Stayed a couple of nights and enjoyed the hustle and bustle of the Calile Hotel and what it had to offer. Can recommend the SK Steak & Oyster restaurant. You need to book in advance. For something different and great gifts have a look at Dinosaur Designs. Block out blinds in the room are awesome.

    Sentiment
    • Positive
    Content
    • Location and Surroundings

  • Does this place even get a bad review?Only of the best hotels we’ve ever stayed in!From the moment we pulled up in our car to the minute we checked out the service was impeccable!Could not fault a thing!Place is so clean and beautiful as well as staff are more an accommodating and go above and beyond! We stayed for a birthday and even had champagne bought to the room to celebrate!Can’t wait to stay again!

    Sentiment
    • Positive
    Content
    • Service Excellence

  • The fact this hotel was on the top 10 best hotels in the world list but has some of the worst views of any hotel I’ve seen is beyond me. The restaurants and adjoining shops are superb. As great as the pool is for the money you’re paying to stay there you’d expect a little more privacy while you swim and sunbathe. Get rid of the large marble orb in the middle of the lobby bar is a recommendation.

    Sentiment
    • Negative
    Content
    • Pool and Amenities

  • Fantastic escape within a city. Staff were super-friendly and helpful. Fantastic restaurants nearby. Definitely will recommend and return.

    Sentiment
    • Positive
    Content
    • Service Excellence

  • The hotel was nice and clean. Amenities and facilities were complete too. However during my stay, the door lock has issues and I had to pack and move to another room (although I got an upgrade). At night it can get really busy, the restaurants were super packed.Didn’t like how they didn’t inform about the 10% Friends of Calile discount too.Overall do I think it’s 5-star, maybe-maybe not. Didn’t feel the exclusivity.

    Sentiment
    • Negative
    Content
    • Issues with Service
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63 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Calile Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Customer Experience Specialists, Travel Agents, Marketing Professionals to discover insights into what people love, dislike, and need.

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