Mixed Reviews for Birthday Express: Fast Shipping but Issues with Order Accuracy and Customer Service
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Mixed Reviews for Birthday Express: Fast Shipping but Issues with Order Accuracy and Customer Service

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Birthday Express receives mixed reviews with customers praising the fast shipping and good prices but expressing frustration over missing items, wrong orders, and poor customer service. Some customers highlight the quality of the products and timely delivery, while others complain about missing items, receiving incorrect products multiple times, and difficulties in reaching customer service. Despite positive experiences with fast shipping and product variety, there are significant concerns regarding order accuracy and customer communication.

Source: Trustpilot Reviews of Birthday Express 

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Customer Feedback Analysis of Birthday Express 

Explore the in-depth analysis of Birthday Express customer feedback on service, shipping, and product quality.

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Custom Date - Apr 21, 2025
Popular Phrases (limited preview)
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  • Huge selection

    They have a large variety of birthday items and hard to find party themes. I have been a customer ever since they were called Celebrate Express... for my daughter's 1st birthday back in '08! Now I'm buying items for her Sweet 16 :)

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Dec 29, 2022
  • We are hosting Christmas and playing…

    We are hosting Christmas and playing some games. My order was full of reasonably priced props and prizes and it arrived very timely.

    Sentiment
    • Positive
    Content
    • Order Accuracy and Fulfillment
    Dec 20, 2022
  • Very pleased with my order

    Very pleased with my order, quality and price are amazing, Thankyou

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Dec 13, 2022
  • I didn’t receive my whole order and no…

    I didn’t receive my whole order and no one ever responded to my messages.

    Sentiment
    • Negative
    Content
    • Missing Items and Communication Issues
    Dec 13, 2022
  • I’ve contacted the company 3 times with…

    I’ve contacted the company 3 times with a problem with my order and received no response. The utensils I ordered are 2 different colors. The lollipops I ordered are the wrong ones. I wish someone would send me what I ordered.

    Sentiment
    • Negative
    Content
    • Lack of Response to Inquiries
    Dec 07, 2022
  • No Customer Service

    I ordered from this website and they did not send me some of the things on my list. I attempted numerous times to email them about the issue and they have never gotten back to me. They also do not have a number you can reach them at. Very poor customer communication. I will never order from them again.

    Sentiment
    • Negative
    Content
    • Missing Items and Communication Issues
    Dec 04, 2022
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Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Birthday Express  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Product Quality Analysts, Marketing Strategists, Retail Business Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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