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  • Who is this report for?
    • Product Managers
    • User Experience Designers
    • Mobile App Developers
    • Customer Support Managers
    • Digital Marketing Specialists
User Feedback Summary for Bebas by Bank MAS Application

Unlock Insights with the Bebas Bank MAS Feedback Report

The reviews for 'Bebas by Bank MAS' highlight a mix of positive and negative user experiences. Many users find the application convenient for transactions like QRIS and fund transfers, praising its modern interface and customer service responsiveness. However, several complaints revolve around issues such as login difficulties, verification problems, and application errors, which hinder user experience. Some users express frustration with the facial recognition verification process and OTP complications, while others report successful transactions. The app has potential with its features, but persistent technical difficulties and usability challenges need to be addressed to improve overall satisfaction.

Source: Google Play Reviews of Bebas by Bank MAS

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Customer Feedback Analysis of Bebas by Bank MAS

In-depth analysis of Bebas by Bank MAS user feedback, uncovering key insights for app improvement.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • untuk hape baru tidak bisa masuk... ke apk.. mohon di perbaiki lagi.

    Sentiment
    • Negative
    Content
    • Login Issues
    Jul 03, 2025

  • Aplikasi sering eror dan lemot. Lebih enak transaksi pakai mbanking MAS.

    Sentiment
    • Negative
    Content
    • App Performance
    Jun 30, 2025

  • akun keblokir tapi gabisa pake cara lupa password aneh harus ke bank terdekat

    Sentiment
    • Negative
    Content
    • Customer Service
    Jun 28, 2025

  • dr awal suru donlot, uda update juga, ttp aj gagal verif wajah, aneh,

    Sentiment
    • Negative
    Content
    • Face ID Verification Problems
    Jun 26, 2025

  • Aplikasi yang lebih Cepat, mudah dan lebih lengkap dalam bertransaksi

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 25, 2025

  • lengkap sudah 🙏🙏🙏

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 24, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-13 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Bebas by Bank MAS based on online reviews collected from Google Play. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Customer Support Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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