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SunExpress App Faces Severe User Criticism and Functionality Issues
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  • Who is this report for?
    • Mobile App Developers
    • User Experience Designers
    • Customer Service Managers
    • Airline Operations Specialists
    • Digital Transformation Consultants
SunExpress App Faces Severe User Criticism and Functionality Issues

Unlock Insights with SunExpress App Feedback Analysis

The SunExpress app has received overwhelmingly negative feedback from users, highlighting persistent issues with functionality and user experience. Common complaints include difficulties in checking in, adding boarding passes to Apple Wallet, and encountering frequent error messages. Many users express frustration over the app's outdated design and inefficiencies, stating that it often requires multiple attempts to complete simple tasks. Additionally, some reviews point to a lack of customer support and attention to user grievances, indicating that despite years of complaints, the app remains largely unchanged. Overall, the app is seen as a significant source of frustration for travelers, leading to a recommendation to utilize the website instead, which also has its own set of problems.

Source: App Store Reviews of SunExpress

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Customer Feedback Analysis of SunExpress

Discover the critical insights from our SunExpress App feedback analysis. Learn about user experience and functionality issues.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Apple wallet

    Tickets in das Apple wallet importieren geht leider nicht, da immer ein Fehler auftaucht.

    Sentiment
    • Negative
    Content
    • Apple Wallet Integration Problems
    Oct 14, 2025
  • Kein Wallet Support

    Boardkarte zur Wallet nicht möglich!

    Sentiment
    • Negative
    Content
    • Apple Wallet Integration Problems
    Oct 12, 2025
  • Ein Stern ist zu viel!!!

    Man kann nichtmal die verschissene Bordkarte ins Wallet laden!!!

    Sentiment
    • Negative
    Content
    • Apple Wallet Integration Problems
    Oct 02, 2025
  • Schlecht

    Wenn man extra was buchen kommt man nicht weiter

    Sentiment
    • Negative
    Content
    • Booking Management Frustrations
    Sep 23, 2025
  • Die App funktioniert nicht richtig

    Die App funktioniert nicht richtig

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Sep 15, 2025
  • Update nötig

    Bitte die App aus dem Jahr 2012 mal aktualisieren und ins Jahr 2025 bringen!!!!

    Sentiment
    • Negative
    Content
    • Outdated App Design
    Sep 03, 2025
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Sentiment Analysis (limited preview)
-97 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SunExpress based on online reviews collected from App Store. The analysis helps Mobile App Developers, User Experience Designers, Customer Service Managers, Airline Operations Specialists, Digital Transformation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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