SnapCap Trustpilot Reviews Summary
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SnapCap Trustpilot Reviews Summary

SnapCap, a lending company, received mixed reviews on Trustpilot. Positive feedback highlighted quick funding, knowledgeable staff, and good customer service. However, some customers experienced slow processes, lack of transparency, and issues with communication post-approval. Notable mentions included helpful representatives like Martha and Byron. Overall, SnapCap's service was described as professional with easy processes but room for improvement in transparency and post-approval communication.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Martha was great

    Martha was great . She was patient and very responsive and knowledgeable. I would recommend her to anyone.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 18, 2024
  • Scott

    All the time for the negotiation was to easy and fast.Scott and Zack they have patience with me and I am grateful.

    Sentiment
    • Positive
    Content
    • Communication
    Apr 17, 2024
  • Performance and speed of loan

    Performance and speed of loan, experienced help was a plus.

    Sentiment
    • Positive
    Content
    • Speed and Efficiency
    Apr 02, 2024
  • Quick and great service

    Quick and great service. Explained everything as needed.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 10, 2024
  • Agent was very accommodating and has a…

    Agent was very accommodating and has a sense of urgency. Found me a business lender and I was funded the next day.

    Sentiment
    • Positive
    Content
    • Speed and Efficiency
    Jan 25, 2024
  • Quick Turnaround

    Super pleased with my experience! It was such an easy process and my rep was very helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jan 20, 2024
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Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SnapCap  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Marketing Professionals, Product Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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