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Mixed User Experiences with Rapido: Need for Improvement in Service and Support
  • 73 users bookmarked
  • Who is this report for?
    • Market Researchers
    • Product Managers
    • Customer Experience Specialists
    • Business Analysts
    • Ride-Hailing Service Executives
Mixed User Experiences with Rapido: Need for Improvement in Service and Support

Unlock Insights with Rapido Customer Feedback Analysis

The reviews for the 'Rapido: Bike-Taxi, Auto & Cabs' app reflect a mix of user experiences. While some users appreciate the affordability and prompt service, others express significant concerns about driver behavior, cancellation issues, and inadequate customer support. Many riders report instances where drivers demand extra fares or cancel rides unexpectedly, leading to frustration. Additionally, safety concerns during rides were highlighted, along with comments on the app's technical problems that resulted in fare increases. Customer service is often criticized for being unresponsive and ineffective in resolving issues. Overall, the app shows potential but requires improvements in driver training, customer support, and reliability to enhance user satisfaction.

Source: App Store Reviews of Rapido: Bike-Taxi, Auto & Cabs

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Customer Feedback Analysis of Rapido: Bike-Taxi, Auto & Cabs

In-depth analysis of Rapido app reviews revealing service, support, and user experiences. Enhance your strategy with our report.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Mr Seshagiri

    The rider has come promptly and done good riding service

    Sentiment
    • Positive
    Content
    • Positive Experiences
    Sep 24, 2025
  • About the rider

    The rider is very nice and coprative. He is such a great person.

    Sentiment
    • Positive
    Content
    • Positive Experiences
    Sep 24, 2025
  • Worst service

    Never book on time when it book most of the time rider cancel it and they don’t even pick up the call

    Sentiment
    • Negative
    Content
    • Booking Problems
    Sep 24, 2025
  • Best service

    Amazing service & fast..& u need not to worry to deliver parcel from one place to another

    Sentiment
    • Positive
    Content
    • Positive Experiences
    Sep 24, 2025
  • ride

    nobody is picking up the booking pathetic

    Sentiment
    • Negative
    Content
    • Booking Problems
    Sep 23, 2025
  • Time wasting

    5 auto bhi agar location par available hogi to ek bhi booking accept nahi karte

    Time waste kr denge hamara

    Sentiment
    • Negative
    Content
    • Booking Problems
    Sep 22, 2025
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Sentiment Analysis (limited preview)
-17 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rapido: Bike-Taxi, Auto & Cabs based on online reviews collected from App Store. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Business Analysts, Ride-Hailing Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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