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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
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  • Who is this report for?
    • Marketing Managers
    • Product Managers
    • Customer Success Specialists
    • Mobile App Developers
    • Data Analysts
Rakuten App Reviews: A Mixed Bag of Frustration and Success

Unlock Insights with Rakuten Customer Feedback Analysis

The Rakuten app has received mixed reviews, with many users expressing frustration over its performance and customer service. While some appreciate the cash back and discount opportunities, a significant number report issues such as slow loading times, app crashes, and unresponsive customer support. Users highlight problems with cash back not being credited, and claims being rejected despite proper activation. There are also complaints about the app's compatibility with certain devices. Although some reviews are positive, emphasizing ease of use and great deals, the overall sentiment leans toward dissatisfaction, particularly regarding the reliability of cash back transactions and communication from customer service. Users warning of potential scams and recommending caution indicate serious concerns that the company may need to address.

Source: Google Play Reviews of Rakuten: Cash Back and Deals

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Customer Feedback Analysis of Rakuten: Cash Back and Deals

Insightful analysis of Rakuten app reviews highlighting customer service and cashback issues for strategic improvements.

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Custom Date - Dec 08, 2025
Popular Phrases (limited preview)
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Featured Content
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  • SLOW!! App continually bogged down, forcing me to close the browesr/app window and reopen it.

    Sentiment
    • Negative
    Content
    • App Performance
    Aug 24, 2025

  • used it twice now won't connect to any stores..useless

    Sentiment
    • Negative
    Content
    • Cash Back Issues
    Aug 23, 2025

  • love this app for discounts and cash back!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Aug 19, 2025

  • app never lets me checkout. I always end up going onto a PC to finish my transaction

    Sentiment
    • Negative
    Content
    • App Performance
    Aug 19, 2025

  • used to be good, but doesnt work anymore

    Sentiment
    • Negative
    Content
    • App Performance
    Aug 18, 2025

  • Poor customer service and consistent issues getting cash back. Will stick to more reliable services

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 18, 2025
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Sentiment Analysis (limited preview)
-40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rakuten: Cash Back and Deals based on online reviews collected from Google Play. The analysis helps Marketing Managers, Product Managers, Customer Success Specialists, Mobile App Developers, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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