Review Analysis: QNB Mobile App User Experience and Functionality
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Review Analysis: QNB Mobile App User Experience and Functionality

The QNB Mobile app receives mixed reviews, with users appreciating its basic functionality for day-to-day transactions but highlighting issues like slow performance, outdated interface, and lack of customer support. Users also express frustration over app glitches, login problems, and the complexity of the new interface design. While some praise the easy transfer process, others criticize the app for errors, connection issues, and the absence of features like Apple Pay support. Overall, there is a call for a more user-friendly, modern, and efficient app experience to align with QNB's reputation and customer expectations.

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  • UI/UX Designers
  • Customer Service Managers
  • Mobile App Developers
  • Digital Marketing Specialists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Difficult to contact QNB by chatting

    All their chatting methods are Automated or fake and not working, Just loosing time.

    Sentiment
    • Negative
    Content
    • User Interface Design
    Jul 14, 2022
  • يحتاج اعادة تصميم ويكون بشكل مبسط وسلس اكثر

    يحتاج اعادة تصميم ويكون بشكل مبسط وسلس اكثر

    Sentiment
    • Negative
    Content
    • User Interface Design
    Nov 11, 2021
  • Difficult to read

    Very disappointed and very difficult to read and search for my information,

    Sentiment
    • Negative
    Content
    • App Design and Usability
    Apr 28, 2021
  • Lots of errors

    App keeps saying “Cannot connect to server. Please try later.” Can’t access my account.

    Sentiment
    • Negative
    Content
    • Technical Errors and Connectivity
    Mar 05, 2021
  • بنك قوي لكن التطبيق ضعيف

    بنك ممتاز ويحتاج التطبيق ان يكون عصري وسهل اي باعادة تصميمه ليواكب قوة البنك وسمعته

    Sentiment
    • None
    Content
    • App Design and Usability
    Jul 28, 2020
  • Apple Pay

    Great app and service too. The only thing missing is Apple Pay support

    Sentiment
    • Positive
    Content
    • Mobile Banking Enhancements
    Jul 17, 2020
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Sentiment Analysis (of 30 reviews)
-50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for QNB Mobile based on online reviews collected from App Store. The analysis helps Product Managers, UI/UX Designers, Customer Service Managers, Mobile App Developers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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