Mixed Reviews for Ping Express: Speedy Transactions but Customer Service Concerns
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Mixed Reviews for Ping Express: Speedy Transactions but Customer Service Concerns

Ping Express receives mixed reviews with customers praising its speed and customer service while others express frustration over delayed transactions, poor communication, and account deactivation issues. Some users mention encountering difficulties in contacting customer support, experiencing delayed transfers, and questioning the reliability of the service. Despite positive feedback on promptness, efficient service, and helpful support staff like Lucy and Walter, negative experiences like receiving poor exchange rates, pending transactions, and unresponsive customer service representatives are highlighted. Users advise caution and suggest exploring alternative money transfer services due to concerns about responsiveness, transaction completion, and account deactivation problems.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • I have been using pingExpress for a…

    I have been using pingExpress for a while now. Their service is good and prompt. I will recommend them.

    Sentiment
    • Positive
    Content
    • Reliability of Service
    Jun 26, 2020
  • I have been using Ping Express for over…

    I have been using Ping Express for over 2years and they always deliver on time. Great service!!!

    Sentiment
    • Positive
    Content
    • Reliability of Service
    Jun 24, 2020
  • poor communication

    poor communication. not able to complete transfer and none of their contacts were going through.

    Sentiment
    • Negative
    Content
    • Transaction Issues
    May 15, 2020
  • At the beginning I was scared but now I…

    At the beginning I was scared but now I am well satisfied and happy But ping express u need to be more faster PingExpress is Tested and guaranteed

    Sentiment
    • Positive
    Content
    • Speed and Efficiency
    Apr 18, 2020
  • I enjoyed ping express very easy to use

    I enjoyed ping express very easy to use. and the support was very responsive when I needed help . My issue was resolved quickly I love this service . The cheapest rates ever that I have seen

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 01, 2019
  • thanks for making it easy to send money…

    thanks for making it easy to send money and for quick response to my request. i appreciate the person that chart with me JOSH

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 23, 2018
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Sentiment Analysis (of 30 reviews)
-2 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ping Express  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Service Managers, Product Managers, Business Strategists, Financial Advisors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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