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Stayed at this distinctive hotel on recent stopover between Australia & Europe. I chose it because of it's location, pool and buffet breakfast offering, all of which didn't disappoint. Location was great for us - walking distance to Clarke & Boat Quay, Chinatown & Merlion & MRT. If walking isn't your thing or it's too hot, taxis are plentiful and the concierge was great for calling them. Service was excellent - checkin and checkout faultless , restaurant staff very friendly and helpful. Room was lovely with a great view on the 8th floor, very modern with large king size bed. Good amenties. Used the pool several times, not huge but never had trouble finding space, nobody stays all day so not overcrowded. Breakfast had a great range of food - western, asian, everything you could want. Ate bar snacks as well...very good. Thoroughly enjoyed our stay here and would recommend and stay again.

Let's talk about the good things first.I do love the concept and design of the hotel which made me felt relaxed even though the location is in the city. Simply adores the high ceiling with tons of natural lights in the Junior Suite during my stay. The bed and pillows were comfortable (I guess that's one of the basic stuff for such property right?).They have installed the drinking water filter in the bathroom which saves time to keep calling for drinking water. In Room Dining food I would say it was decent but nothing to WOW about despite the price you're paying.Breakfast/ Afternoon Tea/ Evening Cocktails at the executive lounge was great.Massage at St. George Spa was relaxing too, all thanks to my therapist Ms. Siti that made my experience a great one!Despite the above, my stay would be a much more enjoyable one if the following didn't took place.1. Upon Arrival The moment I stepped out of my taxi, there was a gentleman who approached and assisted to bring my luggage/bags out from the car boot. I overheard his conversation with the driver and found out that he was enquiring if the driver is available as his guests needs a ride. After the driver informed him that he has another booking, the hotel staff turned and walked back towards the front desk without assisting to bring my stuff to the main lobby for check-in. His actions has caught me by surprise. What a way to start my 1st impression!2. Room ServiceRequested for ice bucket on the day of check-out.Called twice and waited for more than 30 minutes but it never came.3. DND I appreciate the gesture of complimentary amenities but the room's DND was turned on during the time of delivery. Staff was ringing the door bell and knocking on the door when my partner was resting.I guess it is either the DND sign was faulty or the staff lack of training.4. St. George SpaI felt everything was so transactional when I called down + spoke to the spa receptionist in person.

Good service in general. 😊Twinkle was very nice Chefs were all nice too Food at lounge is so so only needs improvement Wasn’t upgraded which was sad as there was no bath tub. collection club rooms should all come with bath tubs as they are premium roomsLocation is quite good next to Chinatown Rained both days no chance to go pool area. Kind of them to give a bday cake ! Check out was done for us quickly too !

Our recent stay at this hotel was just amazing. We realise it is a hard time around the world and many industries (particularly travel) are being hit hard but the staff didn’t show any of that and were extremely friendly and attentive. We felt safe with temperature screening for all incoming guests and hand sanitizers placed everywhere. We are a family of 4 (2 kids 7 and 5) and found the junior suite suited our needs. We had the bedroom while the kids used the lounge area which had a sofa bed and there was a sliding door if needed to separate the 2 areas. Views of the hanging gardens and city from our room were just spectacular. Particularly at night. The pool area was lovely and we enjoyed walking past the little herb garden. The location was superb. So close to the Chinatown MRT station and food markets within walking range. Having the Chinapoint shopping centre was so convenient with endless dining options. I honestly can’t fault this place and we look forward to visiting again during better times.Thank you to all the staff and we hope you get through this tough time.

The hotel location is at Chinatown, central and convenient to go around Singapore, where abundance of good foods are available nearby. The first thing that draw us to the hotel is the exterior and interior design of the hotel, where it's design in a very nice and zen manner. A nice breather in midst of busy city.Service was excellent, the staffs are friendly and helpful. The hotel cleanliness is also top notch. The design of the room is very elegant and minimalist, which focus seems to be on more of wooden and eco layout. This design gives a very relaxing feels, especially after a long day of activity.The breakfast is amazing and has a very good variety. Really amaze by the pick your own herb for your salad counter. The chocolate muffin was really good as well, it filled with a surprise (a very good one, if you like sweet stuff like me). We believed that the hotel, room, staffs and services have been very exceptional. Easily one of the best hotel we have stayed in Singapore, will definitely come back and recommend our friends and family to stay at this hotel.

We stayed here for 3 nights in a superior room. The room was a decent size and all wood panelling and not many light fittings which seemed to mean it was permanently dark. Even it’s the blinds open during the day it was dark.The room servicing was again ok. We had a bath mat for the shower on the first day, but that disappeared and we didn’t get another. Fortunately they forgot to take one of the towels so we used that. The toilet is very dark. You really needed to leave the sliding door open, but couldn’t if you had the blind open as anyone walking down the walkway (external) to rooms could see in.The included breakfast was quite good, but it did feel like they were struggling to replenish things on day 3, when ironically it seemed least busy.Coffee and tea making facilities were provided in the room as was bottled water. However, the bottles were glass so you couldn’t take them put with you.The pool and spa area looked nice although we didn’t get chance to use it.Location was reasonably good with only a 10minute walk to boat quay where most of the restaurants and bars seemed to be.Would I stay here again if I went back to Singapore? No. Not for me I’m afraid. Certainly didn’t feel 5 stars and I didn’t like the dark rooms